Dear sachin, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourseleves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.