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"The area its in looks like a 3rd world country!! Disgusting to say the least. Then you get charged $30 per night to park AT the hotel. Theres no street parking and you dont dare park off the property anyway! Hotep is under construction so the restaurant is closed. Website says theres a convenience store on site. That is also closed. Theres no vending machines at all anywhere! So no drinks, snacks or meals. Yet they charge a $75 fee for potential incidentials! What would that be? Everything is closed! Theres no actual front desk just a girl at a small table when you walk in. We were not informed of breakfast until day 2. I will say the rooms are nice, bathroom was very nice. The beds are actually very comfy. The noise from the street was very loud all night and we were on the 7th floor!! The parking people charged me for the 2 nights when we arrived and someone they charged me for a 3rd night 10 hours AFTER we left! We did try to breakfast on the 2nd morning. Cold bacon and hard sausage patties. Waffle station was very dirty so we didnt try it. No other options besides scrambled eggs. Every table there was very wobbly too! Overall not a great place, would not return. I paid almost $400 for 2 nights. No food, construction, noise, parking over charge. I feel we deserve some compensation. "

"Clean room | Staff | Breakfast | Air conditioning"

"There’s 2 elevators and 1 was broken so that caused a lot of waiting for the elevator which also didn’t feel safe. Ice machine out of order. Toilet paper roll falling off in bathroom and tv popped when volume was on. "

"The breakfast was lousy. The coffee was terrible, the pastries mediocre, and the waffle mix was bad."

"Everything was great! Staff was excellent!"

"So, I drove out here for my 15 year olds birthday party. We took him to the American Dream mall. I am a Hilton honors member with all my stays being at Hilton. I was not impressed much with this location. That being said I have a breakdown of the good, the bad and the ugly. The good: The location was great, 30 minutes from the mall itself. The breakfast was incredibly impressive, even had a omlet bar, we took advantage of the breakfast each morning. They also have a reception that includes a free drink and snacks, we weren’t around to take advantage of that. The staff is incredibly helpful and friendly. The bad: this hotel says it has a hot tub. It does but it has been closed since 2020, don’t advertise you have a hot tub if you don’t have a working one. I base my stays off stuff like this. The pool is also incredibly booked. Paid parking not included in room stay. Late fee is $25/hr extra even for reward members The ugly: the quality of the hotel was pretty bad to be honest the fridge and freezer didn’t work, we lost some food we bought at the mall because the freezer was broken. 5$3 spring on one of the couch bed was sticking out and exposed. (My children slept in that bed). There was visible mold in the windows in room 273. The drain for the tub wouldn’t drain the water and hair (not ours) was what clogged the drain. Discusting. Overall I’d score this location like a 4.7/10 the only thing that causes this place to stay afloat at is the breakfast."

"Nice hotel with a restaurant attached. Rooms were large and well appointed. Staff was very attentive and efficient. "

"👍"

"Room was not ready until over an hour after check in was supposed to start. It messed up our plans for the evening. "