2/10
The unit that I received was not actually the unit that I signed up for, for some reason they had to move me to a different unit which I was told was identical to the one that I had rented. I’d requested an early check-in in order to use the pool, which was very nice. I was still waiting for access to the lock box until five minutes before check-in and I had been in communication about that previously, but the manager would not give me a heads up on when to expect that, only that it would be in my welcome packet which I had not yet received. When we arrived at the property, we immediately went upstairs to the pool, which was nice. Unfortunately, when we got back from the pool and tried to settle in, I realized how filthy the apartment was. My daughter tried to take a nap, but the bed was rock hard and had some type of plastic on it. That was very loud whenever she would move. She wanted to sleep on the couch for the night, but I would not allow that because there are mysterious white spots all over a gray suede, which were very suspicious looking. Then I noticed how dirty the floor was, the crumbs left on the couch, and when I was in the bathroom, something had exploded all over the wall behind the door, which had not been cleaned either. We could not get the Wi-Fi to work either, so there was no way to even watch TV.I asked to have these issues addressed for some type of refund and I have yet to hear anything back. I sent several pictures showing what we seen. No word yet.
Heather M.
2025 年 6 月入住 1 晚