博德赫拉芬-里伊維克市度假屋

「I'm coming from another country with bags then I discover that there is only stairs to take the bags and I have to take it by myself which is very hard for me. I receive the room without cleaning and ful of insects. When I complain they didn't do anything only the security help me by changing the room」

「Amazing staying experience.」

「The apartment itself was excellent - very comfortable with lots of space. Location was great with some excellent restaurants nearby. A place called Do Belo was our favourite and within 5 minutes walk. Staff were brilliant, but the check in process was a bit complicated as we arrived after 8pm. We had to go to the sister hotel to pick up our room keys before going to the hotel itself. It was only about 7 minutes walk between the two locations, but after a long journey to the Netherlands I'd have...

「乾淨的客房、和善的服務人員」

「這次我們住宿的是兩房一廳的公寓房型，整體空間真的非常舒適，位置也超級方便的，周邊機能對我們來說是非常方便，只是廚房的垃圾每天都會幫忙清理但不知道為何另外兩間浴室的就沒有整理，浴室淋浴空間排水似乎不是很好都會積水所以要洗的小心翼翼，另外有一點讓我們很介意的是，第一時間遇到的女生櫃台很熱心還幫我們查找地圖，但之後換成男生櫃台人員的時候就冷漠許多，這是因為我們發現他對其他西方人的答覆跟服務態度跟對我們的有落差，這讓我們感到有一點被歧視，除此之外飯店的位置及硬體設施是真的都很不錯。」

「The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...