Puerto Plata Holiday Rentals

"The customer service experience was horrible. They had no manager on property. The staff member all had different thing to say. The rooms didn’t have a way to secure the door from inside. The food was ok. "

"Staff were not freandly. Bathroom very dated"

"Very good place . Highly recommend . Very friendly people. Neat and clean and organized "

"The menu was the same as last time I stayed, they didn’t have a few parts that the menu had. But it wasn’t bad, I didn’t use the pool, it was only for one night and we got there late and tired, last time we did use it. "

"Be careful they said they had a promotion for the bubble rentals that included food. Once I got there in person, they denied it. I spoke to several people and no one would help. The venue blamed Expedia and Expedia blamed the venue. Still working with Expedia to see if they can help with issue, but I am just told it was sent to support and I didn’t hear back. Also it’s best to have your own car, they have limited shuttle support and we had to walk a lot and far. The staff was very friendly and helpful and food was good. This was my second time staying here. But the management lost my trust. Also they will not take American Express credit card at the venue."

"I didnt have a drink from the bar the property was quiet and staff were good with limited English. "

"Great location. Close to everything. Staff is very helpful. Good breakfast and bar. I would definitely go back myself or recommend to anyone. "

"The beach was absolutely amazing. The food was great. The staff was spectacular, and their customer service was impeccable. The room was kept clean every day. "

"La piscina estaba sucia el agua estaba contaminada y en el desayuno me salio unas cucarachita en el cafe este hotel es muy malo no lo recomiendo "