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底特律尤蒂卡萬怡酒店的評價

3 out of 5
底特律尤蒂卡萬怡酒店
46000 Utica Park Blvd, Utica, MI

評價

7.4

不錯

10 分評分，優異；384 則評價中有 150 則" "
8 分評分，不錯；384 則評價中有 82 則" "
6 分評分，一般；384 則評價中有 54 則" "
4 分評分，欠佳；384 則評價中有 57 則" "
2 分評分，很差；384 則評價中有 41 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

6.0/10 

設施服務

7.6/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

Lindsey

讚好：整潔度和職員與服務
於 2024 年 5 月住了 1 晚
Jessica K. Bowers, General Manager 於 2024年5月6日的回應
Mrs. Lindsey, We hope to see you again soon!

10/10 優異

Fabio

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check-in, indoor pool, lnside Starbucks coffee with breakfast and amazing staff
於 2024 年 4 月住了 4 晚
Jes, General Manager 於 2024年4月28日的回應
Fabio, We are thrilled that we exceeded your expectations! I will pass your feedback to my team!Hope to see you soon!

6/10 一般

Patricia

商務旅客
讚好：整潔度、職員與服務和設施服務
The showerhead was improperly installed so it leaks and does not work properly. The outlet by the sink does not work. Tried to reset it by utilizing the GFCI reset bottoms but that did not work. Someone needs to look at it. The wallpaper in the far-left corner of the room is piling up and rippling. Looks like possible water damage.
於 2024 年 4 月住了 1 晚
Jes 於 2024年4月12日的回應
Patricia, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. The hotel is under new management, and we are happy to inform you that we are fully renovating the entire interior of the property in just a few months. We are very excited about this project and cannot wait for our valued guests to see the final outcome!Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Jessica, General Manager

4/10 欠佳

Cherell

於 2024 年 4 月住了 2 晚
Jessica K. Bowers 於 2024年5月6日的回應
Mrs. Cherell,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

4/10 欠佳

Dan

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 3 月住了 4 晚
Jessica, General Manager 於 2024年4月12日的回應
Dan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Mona

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Jessica K. Bowers 於 2024年3月25日的回應
Thank you, Mona!

8/10 不錯

Pawel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Thank you, Pawel! We look forward to seeing you next time you are in the area.

10/10 優異

Nathan

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Jessica K. Bowers 於 2024年3月25日的回應
We look forward to exceeding your expectations next time you are in the area, Nathan!

10/10 優異

Brent

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Thank you, Brent!

2/10 很差

Brittany

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Brittany, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

4/10 欠佳

Mihai

商務旅客
讚好：整潔度
不滿：職員與服務和設施服務
Very noisy. Rood receptionist in the afternoon. I was charged for high speed internet, although I'am a Marriott Gold member.
於 2024 年 2 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Mihai, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 優異

Randi

Housekeeping was very polite and generous. The front desk was very polite and helpful as well. The room was very clean. Will book again.
於 2024 年 2 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Randi,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 優異

Latonya

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel check was easy young man’s at front desk very nice and very helpful
於 2024 年 2 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Latonya, On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

2/10 很差

Kimberly

不滿：整潔度、職員與服務、設施服務和住宿狀況
There was no heat in the room because the thermostat did not work. The refrigerator was broken and had a foul odor. Management never took my call to rectify the issue
於 2024 年 1 月住了 1 晚
Jessica K. Bowers 於 2024年3月25日的回應
Kimberly, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future. We are now under new management and making some very exciting changes. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯

Layla

讚好：整潔度
於 2024 年 1 月住了 1 晚

8/10 不錯

EDWARD

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

Trevor

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 4 晚

8/10 不錯

Sara

家人同遊
As we sat visiting with friends in the lounge area, two staff members got into a yelling fight, swearing at one another. It was very unprofessional. Also, the internet did not work, it would connect but show there were no open networks.
於 2023 年 11 月住了 1 晚

6/10 一般

Paul

伴侶同遊
Nothing
於 2023 年 10 月住了 1 晚

2/10 很差

真實旅客

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel needs to imply new policies for guests who think it's okay to be extremely noisy the entire night. I couldn't sleep at all with the constant noise coming from the third floor above my room. It sounded so loud and even after calling the front desk and complaining of the noise, nothing was done. The tv in my room never worked at all. The cable box was unplugged and reset and the tv still said "no signal". The front desk was no help for either of these issues. Also, the next morning while taking a shower, the fire alarm went off and it was super inconvenient to have to rush to finish my shower for no reason. The elevator definitely needs to be updated because it seems like it's on its last leg and will break down at any given moment. For the price of the rooms, you would think you would be getting something worth your money. This hotel definitely needs to work on several areas before they charge the price they do. Terrible visit and even after letting the staff know of these issues I encountered, nothing was done to rectify the situation.

2/10 很差

Mustafa

Very dry smell very bad
於 2023 年 9 月住了 2 晚

8/10 不錯

james

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very quiet clean and convenient location. I was not happy that the Starbucks location inside the hotel was closed before nine o’clock.
於 2023 年 9 月住了 1 晚

2/10 很差

Thomas

家人同遊
Housekeeping missed our room first night, had to go to the desk to get clean towels. Bathroom per 1980, exhaust fan loudest I ever heard, was not a typical Marriott, not a pleasant stay.
於 2023 年 9 月住了 2 晚

2/10 很差

Niranjan

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is a run down property. Managers doesn't care about your experience. All the 5 star reviews are paid. Avoid this property.
於 2023 年 8 月住了 2 晚

6/10 一般

Jennifer

家人同遊
讚好：客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很差

Eric

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting room
It was terrible dirty stinky the facilities didn’t even work in the room !
於 2023 年 9 月住了 1 晚

6/10 一般

James

伴侶同遊
讚好：職員與服務和住宿狀況
Mold in bathroom. They came and cleared it
於 2023 年 9 月住了 2 晚

4/10 欠佳

Alison

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Staff not very happy. Dirty towels left in room from previous guests, wallpaper falling off every wall in tool, smoke detector hanging from wires in hallway this was a dump for a Marriott
於 2023 年 9 月住了 2 晚

2/10 很差

Francesco

不滿：整潔度和住宿狀況
The room was filthy. Used bar of soap on the shower. Pillow cases inside. That tells me they didn’t change. They just flipped them. Conditioner bootle didn’t even give a dime size. Which tells me they didn’t replace. One bar of soap ? Shower yes. . Never again !
於 2023 年 8 月住了 2 晚

10/10 優異

Jose

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Rooms are as updated as they’re advertised to be. Great staff.
於 2023 年 9 月住了 1 晚

4/10 欠佳

Michael

家人同遊
不滿：整潔度和設施服務
Mattress was old, shower was plugged and you had to pay for coffee for two hours then it was free. Place sucked!
於 2023 年 8 月住了 1 晚

6/10 一般

James

讚好：整潔度和職員與服務
於 2023 年 8 月住了 2 晚

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務
Some people at the desk were Rude Cleaning people arguing in the hall while customers walking by Run out of most beer most wine and hardly any dinner options Couldn’t give me change for the washer and dryer I was told it’s my responsibility to have it
於 2023 年 8 月住了 12 晚

2/10 很差

Karen

不滿：設施服務
I don’t think I’ve ever seen a Marriott this dirty in my life. I’m surprised management hasn’t done anything. The rooms and carpets weren’t even vacuumed (there was hair still on the floor from whoever was there prior), AC unit was FILLED with dust and dirt so I couldn’t even turn it on, the window screen has massive holes in it so I couldn’t open up the window unless I wanted to get eaten by bugs, the room was never made even if asked, when asked for extra towels they were put on the FLOOR in the hallway by the door (honestly this was beyond surprising), I could go on. The service was dismissive and strange to be honest, no hospitality what so ever. I have a family member who lives near by and next time we visit them we will never ever stay here again. I suggest you don’t either.
於 2023 年 8 月住了 2 晚

6/10 一般

Amy

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 7 月住了 2 晚

8/10 不錯

Thomas (Elmhurst)

於 2023 年 7 月住了 1 晚

8/10 不錯

Samantha

讚好：整潔度、職員與服務和客房舒適度
Decent hitel. A little confusing to get to. Surrounded by many restaurants and other rhjngs to do. Room smelled a little musty/mildew like.
於 2023 年 7 月住了 1 晚

4/10 欠佳

Brad

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Looked like a nice room, except...
I first found a long black hair on the sink, but I'm pretty forgiving about this stuff. It happens. Then I found another long black hair on the nightstand. At this point I'm not thrilled. Definitely not my own hair as I have short, lighter hair. Then I stepped in a PUDDLE on the carpet at the end of one of the beds. At first I couldn't believe it, so I checked the spot again thinking it couldn't possibly be an unknown liquid...and now my foot is soaked. The rest of the floor was filthy. I didn't get into my room til 1am and just wanted to unwind from a long day, and I'm not the type of person who "demands" or even requests a new room over this type of stuff...so as gross as it was, I let it go, but couldn't wait to leave. When I did leave in the morning, I found ANOTHER long black hair caked to my shorts. Breakfast wasn't complimentary. WiFi was super spotty. I can easily let one or two of these things go, especially if this were a budget hotel, but wow...so many disappointing and gross things really racked up for such a short stay.
於 2023 年 7 月住了 1 晚

10/10 優異

Sarah

於 2023 年 7 月住了 1 晚

10/10 優異

Visar

讚好：整潔度、職員與服務和住宿狀況
Very close to
於 2023 年 7 月住了 1 晚

8/10 不錯

Shavonne

於 2023 年 7 月住了 1 晚

10/10 優異

Joseph Edward

讚好：整潔度、職員與服務和住宿狀況
Excellent place for an efficient business or personal trip
於 2023 年 7 月住了 1 晚

10/10 優異

alyssa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚

8/10 不錯

Lee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚

4/10 欠佳

Nadean

於 2023 年 7 月住了 1 晚

10/10 優異

Karen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

2/10 很差

Sarah

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The room smells really bad. The property was not clean and found many insects in there. Never staying there again
於 2023 年 6 月住了 1 晚

6/10 一般

Schyler

於 2023 年 6 月住了 1 晚

10/10 優異

robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 優異

Erin

於 2023 年 6 月住了 1 晚