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Reviews of Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Reviews

7.8

Good

Rating 10 - Excellent. 753 out of 1692 reviews" "
Rating 8 - Good. 383 out of 1692 reviews" "
Rating 6 - Okay. 226 out of 1692 reviews" "
Rating 4 - Poor. 160 out of 1692 reviews" "
Rating 2 - Terrible. 170 out of 1692 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from JP on 4 May 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Brayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms could be better. But overall perfect location.
Stayed 1 night in Apr 2024
Response from JP on 2 May 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

4/10 Poor

Abbas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I left a day before
Stayed 2 nights in Apr 2024
Response from JP on 30 Apr 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 Excellent

Ian

Had a great time for our girls trip!
Stayed 1 night in Apr 2024
Response from JP on 30 Apr 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JP on 30 Apr 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 Terrible

NaTia

Travelled with family and small children
Room did not look like photos. Will never go back.
Stayed 1 night in Apr 2024
Response from JP on 26 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP on 27 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptional. EKB
Stayed 2 nights in Apr 2024
Response from JP on 26 Apr 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 Terrible

nahed

Stayed 1 night in Apr 2024
Response from JP on 4 May 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM

6/10 Okay

Rahul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JP on 25 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 Okay

Vona

Travelled with partner
Liked: Amenities, property conditions & facilities
I hate that i had to walk down 12 flights of stairs when checking out. All elevators were full
Stayed 2 nights in Apr 2024
Response from JP on 23 Apr 2024
I sincerely apologize for the inconvenience these issues may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
This message is to formally express my appreciation for your review of the Fort Pontchartrain Hotel. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 Excellent

Devonie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and hotel were excellent!
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 Excellent

Jala

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms. Very nasty breakfast for $15 a person though.
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff and the rooms were nice. I wanted riverfront view, but i was able to get part city, part river, it was nice. My husband and i were in desperate need of a mental break and we were able to get it.
Stayed 1 night in Apr 2024
Response from JP on 23 Apr 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful.Jackie P.AGM

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location and the views. Older hotel but maintained. Very comfortable bed:)
Stayed 1 night in Apr 2024
Response from JP on 18 Apr 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Robin, Ellenton

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice
Stayed 2 nights in Jan 2024
Response from JP on 19 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities
I had a horrible experience. My first room had a broken lock. I called down and asked to be moved and also to a room that did not have a conjoining door for my safety as a solo traveler. They said they could and moved me to a room down the hall. This room had a conjoining room so they said ok I think this THIRD room is good. I go up to the third room and it had two conjoining rooms AND a huge piece of weave on the floor. I was too tired to switch thag night so when I came back after my work engagements the second day they finally set me up in a room that did not have a conjoining room and no weave on the floor. I get to the room take off my shoes and step on a dried contact… I the. Leave my room for dinner come back and there is a random right green zipper end on my floor that I am sure was not thaete prior. Disgusting horrible experience.
Stayed 2 nights in Apr 2024
Response from JP on 18 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is expensive - restaurant wasn't open for breakfast or at all on Sunday not a lot of food choices Rooms were small
Stayed 2 nights in Apr 2024
Response from JP on 18 Apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 Poor

Kyatta

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the fact that the heat in my room stopped working 2 nights in a row. The first night it took maintenance over an hour to come up. I had to call front desk twice. The second night, a young guy came up to fix the issue and he left the room smelling like weed. The parking situation is insane. $100 extra to park my car in valet but when I checked out my car was actually in an unsecured parking lot which costs less to park in over the weekend. Elevators.. old and slow! Had to take the stairs several times this weekend
Stayed 2 nights in Apr 2024
Response from JP on 16 Apr 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and if they dont meet your expectations they will make it right. The Valet guys are terrific and go above a beyond!
Stayed 1 night in Apr 2024
Response from JP on 16 Apr 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities
Great stay
Stayed 1 night in Apr 2024
Response from JP on 16 Apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 Good

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being from a really small town up north in MI, this was def a trip to the big city! I missed having a microwave (didn't get to snack on our delicious leftovers from eating in a fancy restaurant). Front desk gal & valets were very nice. The gal at the front desk has to answer several calls while checking us in, I would suggest a second employee up front
Stayed 1 night in Apr 2024
Response from JP on 16 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service. Late check-out. Reasonable cost breakfast buffet. Extremely convenient to Huntington Place Convention Center.
Stayed 2 nights in Mar 2024
Response from JP on 13 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 Okay

Autumn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room and building were clean, but the suite was way smaller than I expected.
Stayed 1 night in Apr 2024
Response from JP on 12 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Danene

Stayed 1 night in Mar 2024
Response from JP on 30 Apr 2024
Thank you so much for your score. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

2/10 Terrible

Wilson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint peeling from the walls . Lights and tv did not work. Staff was unhelpful. They charge $40 valet to park no exceptions . The view from the room is the only thig that was nice. I can say much more but its not worth it.
Stayed 1 night in Apr 2024
Response from JP on 11 Apr 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JP on 11 Apr 2024
We are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

6/10 Okay

Jose a

Stayed 1 night in Apr 2024
Response from JP on 30 Apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

6/10 Okay

Yasser, Fishers

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed wasn’t clean there was hair from other customers from before on the sheets and pillows and mold in the bathroom
Stayed 1 night in Apr 2024
Response from JP on 9 Apr 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from JP on 30 Apr 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

4/10 Poor

Martin

Stayed 1 night in Apr 2024
Response from JP on 9 Apr 2024
. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the check in process. Easy and quick! We were running behind and needed to get to Little Caesar's Arena asap so the quick check in was VERY much appreciated.
Stayed 2 nights in Apr 2024
Response from JP on 9 Apr 2024
This message is to formally express my appreciation for your review of the Fort Pontchartrain Hotel. It was a glowing review, and it no doubt had a positive impact on our business. On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay satisfying.Jackie P.AGM

8/10 Good

Keyen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JP on 9 Apr 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent and the people were friendly.
Stayed 1 night in Mar 2024
Response from JP on 9 Apr 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room I was in great view. I’ll be back next year.
Response from JP on 9 Apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

10/10 Excellent

Ilene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Apr 2024
Response from JP on 6 Apr 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

Rene

Stayed 1 night in Apr 2024
Response from JP on 26 Apr 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 Good

Crissen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My only complaint is the cleanliness of the room. There was some trash near the bed and the bathroom had hair in multiple spots. I didnt comllain because it wasnt a huge deal to us.
Stayed 1 night in Apr 2024
Response from JP on 6 Apr 2024
So sorry you had an issues in your room. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly gorgeous and the view was of the city was beautiful.
Stayed 1 night in Apr 2024
Response from JP on 6 Apr 2024
We are delighted to note that you had a pleasant experience on your stay with us; and appreciate your valuable feedback.Jackie P.AGM

10/10 Excellent

Beccah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very nice for the price and Expedia got me the best price for the most beautiful double view king bed room. Definitely will be returning
Response from JP on 5 Apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

6/10 Okay

Matthew

Travelled with partner
Disliked: Amenities, property conditions & facilities
We enjoyed our stay but when I booked the room, the pictures that showed my room were not the room I got. It just seemed dingy but not a bad experience
Stayed 1 night in Mar 2024
Response from JP on 11 Apr 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 Excellent

Yetzaly Soto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything, very friendly staff, clean, everything very nice thanks
Stayed 2 nights in Mar 2024
Response from JP on 2 Apr 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

Lynn

Stayed 1 night in Mar 2024
Response from JP on 23 Apr 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

8/10 Good

Jenna

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from JP on 30 Mar 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

10/10 Excellent

LaRoyce

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and convenient
Stayed 2 nights in Mar 2024
Response from JP on 29 Mar 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Online photos do not do this place justice; a true little gem. So much diversity, so many convenient little touches, and I loved the partial view I got of the Detroit river! The hallway outside WAS a little noisy very late at night, but this is a historic hotel that is understandably popular and busy, so I tried to be understanding of different sleep schedules/little kids not tired enough to be quiet in the hall at Midnight:)
Stayed 2 nights in Mar 2024
Response from JP on 28 Mar 2024
I would like to thank you giving our Hotel a chance and see for yourself. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was absolutely amazing and location was perfect
Stayed 1 night in Mar 2024
Response from JP on 28 Mar 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Alvin, baton rouge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love downtown Detroit. Food and shopping are all walking distance.
Stayed 3 nights in Mar 2024
Response from JP on 28 Mar 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM