The hotel carpeting on 19th floor had a bad smell and was old and dirty. The cleaning staff need to do a better job of cleaning the soap grime off the bathtub glass door. Also, none of the cleaning staff spoke english!
dianne
於 2025 年 7 月住了 2 晚
10/10 優異
Hezam
伴侶同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
I was very quiet and the staff was super friendly. One of the best hotels I’ve been to.
Hezam
於 2025 年 7 月住了 3 晚
6/10 一般
James
伴侶同遊
2025 年 7 月 24 日
讚好:職員與服務
Great location and convenience to the Riverwalk and eating and some shopping. The room had a great view of the river and Canada but was severely outdated and old although, it was clean. Can certainly tell that it's definitely not new. The only way to park is using valet for $45/night. Great restaurants and bar in the hotel. It seemed safe and quiet. 3.5 only because I expected a more modern room for the price.
James
於 2025 年 7 月住了 1 晚
10/10 優異
Eliot
2025 年 7 月 23 日
讚好:整潔度
Awesome
Eliot
於 2025 年 6 月住了 1 晚
10/10 優異
Amber
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I absolutely love staying at the Fort Pontchartrain! The staff is always so nice and i also recommend staying in the river view rooms! The view of the city and the water is so beautiful! Especially at night time ! I Will always come here if i want a beautiful view of the city from my room!
Amber
於 2025 年 7 月住了 1 晚
8/10 不錯
Aja
2025 年 7 月 20 日
讚好:整潔度和職員與服務
Nice staff
Aja
於 2025 年 7 月住了 2 晚
10/10 優異
Essence
家人同遊, 親子同遊, 伴侶同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kid friendly. Clean. Quiet.
Essence
於 2025 年 7 月住了 2 晚
10/10 優異
Willie
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務和住宿狀況
good
Willie
於 2025 年 7 月住了 3 晚
10/10 優異
Christina
2025 年 7 月 18 日
讚好:整潔度、職員與服務和住宿狀況
Christina
於 2025 年 7 月住了 1 晚
8/10 不錯
Kathrin
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務和設施服務
Das Personal war sehr freundlich und zuvorkommend. Gute Lage direkt am See. Alles fußläufig erreichbar.
Kathrin
於 2025 年 7 月住了 2 晚
10/10 優異
Tamiko
2025 年 7 月 17 日
讚好:整潔度、職員與服務和設施服務
Enjoyed my stay tremendously!! Will definitely book again!
Tamiko
於 2025 年 6 月住了 1 晚
10/10 優異
Stephanie
2025 年 7 月 14 日
讚好:整潔度、設施服務和住宿狀況
Staff was kind and helpful
Stephanie
於 2025 年 7 月住了 2 晚
4/10 欠佳
Todd
2025 年 7 月 14 日
不滿:設施服務和住宿狀況
Hotel staff are friendly and helpfu. The water tastes funny but bottled water costs $7.00 per bottle. Also the A/C thermostat didn’t work and the fridge made too much noise. The b
Todd
於 2025 年 7 月住了 2 晚
10/10 優異
Ryan
2025 年 7 月 12 日
Was great!
Ryan
於 2025 年 6 月住了 1 晚
6/10 一般
Mark
家人同遊, 親子同遊
2025 年 7 月 12 日
讚好:職員與服務和設施服務
The property, although looks OK, shows signs of repeated attempted updates, but it looks like they just put a coat of paint on it and called it good in many areas. The elevators were in poor condition and only partly functioning.
Mark
於 2025 年 7 月住了 1 晚
8/10 不錯
Michelle Theresa
2025 年 7 月 11 日
讚好:整潔度、設施服務和住宿狀況
Staff was helpful and an excellent view from the 12th floor!
Michelle Theresa
於 2025 年 6 月住了 2 晚
10/10 優異
Tonya
家人同遊
2025 年 7 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the view! Staff was friendly and plenty to do.
Tonya
於 2025 年 7 月住了 1 晚
10/10 優異
Alexis
伴侶同遊
2025 年 7 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was so helpful and nice!
Alexis
於 2025 年 7 月住了 1 晚
10/10 優異
Nichole
2025 年 7 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice service from tge rooftop bar to rhe front desk staff. Excellent
Nichole
於 2025 年 6 月住了 1 晚
10/10 優異
Terrence
家人同遊
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
The staff did an amazing job and made the trip an absolute pleasure. They gave me a great room with views of the river and the city. Will definitely stay there in the future
Terrence
於 2025 年 7 月住了 2 晚
2/10 很差
RHASHEA
家人同遊, 伴侶同遊
2025 年 7 月 8 日
不滿:整潔度、設施服務和住宿狀況
Valet ran over a parking cone damaging my car.
I reserved a King suite and offered a double.after refusing the double, they provided me with a queen suite at the same rate/charges as the king suite.
Waistband required for all patrons which was never mentioned as a requirement or you must vacate the premises with no refund.
Dirty and smelly pool. More than 40 kids in the pool at one time with no lifeguard, just a security officer fully dressed outside the door letting kids in and out.
RHASHEA
於 2025 年 6 月住了 1 晚
8/10 不錯
Juanita
2025 年 7 月 7 日
I liked the guest service
Juanita
於 2025 年 7 月住了 1 晚
8/10 不錯
RESANN
2025 年 7 月 7 日
讚好:整潔度和設施服務
My stay was good
RESANN
於 2025 年 7 月住了 3 晚
10/10 優異
Nabil
家人同遊
2025 年 7 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the location, cleanliness and the staff for the valet parking are fast, nice.
I do not like no washer and dryer at the facilities, no handbook or guid notes in the room and the $20.00 for breakfast is not worth it all.