Devon Luxury Hotel

"We were not informed of the internet password. We did not have any hotel information available as it transpires the info booklets were behind ghe reception desk. We also tried to walk into the town but could not because the gate is coded. We did not know this prior to walking as we had no info. The radiator in the bathroom was scolding hot. We did advise reception and supposedly it was repaired. Sadly it was not .. we slept with three windows open and two fans running all night! Interestingly there was no bedside light these are being “phased out”. Also our room was not serviced because we had not hung the service room sign on the outside handle. What sign ? The individual staff were very pleasant but somehow the hotel assume the guests are mind readers. I’ve never stayed anywhere quite like it. "

"Reception staff excellent and nice hotel. Staff in lounge bar were disinterested and bar lacked atmosphere. "

"Didn't drink in it"

"Love coming to the Grand hotel it’s so welcoming & love the cosy atmosphere at reception & the bar area "

"Yes"

"Great hotel right in the centre of the city. Great facilities"

"Beautifully refurbished former department store - full of character and friendly staff."

"Receptionist on arrival was amazing. Super friendly and helpful. "

"Odd damp smell in the bedroom. "