「There was a mouse in the room which died on the 2nd day. Surfaces were all dirty and dusty. Tea satches, water and kettle were supplied without a cup or spoon! The staff call at midnight to take breakfast orders!」
「Hotel is undergoing refurbishment and there is no mention of this on the Expedia write up about the hotel. We were there for 4 nights and had we known this would not have stayed. This meant that there was no gym , pool , spa or beauty parlour facilities. No alternative were offered nor a discount offered for the stay.
Very disappointing that we paid for a hotel with these facilities but did not have any of these available.
Staff at front desk on check out refused to accept that this was a...
「Poor Service standards , Terrible customer service , terrible property management , no facilities , poor food. Not worth the money at all. If you are going for leisure/ weekend getaway- not recommended as you will be occupied in dealing with them for small things and needs. Very poor management 」