Reception

Reviews of OYO Townhouse Dodge City KS

2 out of 5
OYO Townhouse Dodge City KS
1610 W Wyatt Earp Blvd, Dodge City, KS

Reviews

6.4
Rating 10 - Excellent. 101 out of 494 reviews" "
Rating 8 - Good. 116 out of 494 reviews" "
Rating 6 - Okay. 113 out of 494 reviews" "
Rating 4 - Poor. 94 out of 494 reviews" "
Rating 2 - Terrible. 70 out of 494 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front check in person was very kind and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Apr 2024

6/10 Okay

Jacob

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You definitely get what you pay for. Room didn’t seem upkept. Cobwebs. Lighting/power seemed to not handle if we plugged in extra things. Worn down walls with paint chipped/holes. It felt safe just not clean.
Response from Lisa on 2 May 2024
Sorry for the trouble caused, Jacob! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

4/10 Poor

Senaida

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Walls were thin, I could hear everything while trying to sleep. When someone shut the door it felt like the whole building moved. Did not feel secure at all. Toilet stopped flushing after very first flush, reported and was fixed immediately which I was thankful for. I appreciate that for sure!
Stayed 2 nights in Apr 2024
Response from Lisa on 2 May 2024
Hi, Senaida! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa

6/10 Okay

Ryan

Disliked: Staff & service
Children running the office anout 10yrs old
Stayed 1 night in Apr 2024
Response from Lisa on 2 May 2024
Sorry for the unpleasant experience you had with us, Ryan! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa

6/10 Okay

Saul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It was just a plain motel with a plain experience
Stayed 1 night in Apr 2024
Response from Lisa on 2 May 2024
We are sorry to hear about your experience, Saul! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa

4/10 Poor

Melissa

Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place rated one of the worst we have ever experienced. Dirty, noisy and poorly maintained. Very little sleep here.
Stayed 1 night in Apr 2024
Response from Lisa on 2 May 2024
Hi, Daniel! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is a good hotel
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
Hello, Carlos! Thank you for taking the time out to share your valuable review with us. We pride ourselves on providing our customers with excellent services and we are overjoyed to receive your feedback and appreciation. Regards, Lisa

8/10 Good

Chris

Liked: Staff & service
A little outdated.
Stayed 2 nights in Mar 2024
Response from Lisa on 2 May 2024
Hey, Chris! Thank you for taking your precious time to rate us, We will be working even harder to make your stay memorable. Regards, Lisa

4/10 Poor

Crystal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The microwave and TV did not work. Rooms were clean though.
Stayed 1 night in Mar 2024
Response from Lisa on 2 May 2024
We are sorry for the inconvenience, Crystal! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa

6/10 Okay

Azucena

Stayed 1 night in Feb 2024

6/10 Okay

Juanita

Travelled with partner
Liked: Cleanliness
Room was clean & spacious
Stayed 1 night in Feb 2024
Response from Ammy on 3 May 2024
Hi, Juanita! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Sharon

Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ammy on 3 May 2024
We appreciate your positive rating, Mike! We take pride in providing our guests with a great experience. Regards, Tim.

8/10 Good

Isabell

Travelled with partner
Liked: Property conditions & facilities
it was fine
Stayed 1 night in Dec 2023
Response from Ammy on 3 May 2024
Thanks for the positive rating, Isabell! Hope to welcome you again soon. Regards, Noah.

4/10 Poor

Caleb

Stayed 4 nights in Nov 2023
Response from Ammy on 3 May 2024
Hi, Caleb! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Creaky old building. There are worse places...
Stayed 1 night in Nov 2023
Response from Ammy on 3 May 2024
Apologies for the problems you had faced, William! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Suzie

Stayed 14 nights in Jul 2023

8/10 Good

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean overall.good outdoor lights. Nothing negative. 5 🌟
Stayed 1 night in Oct 2023
Response from Eva on 13 Oct 2023
Thank you for the wonderful comment, James! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Thank you for rating us with such awesome words, Maria! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Holly

Travelled with group
Even though we were very late getting to the OYO, check in was very speedy and the manager was very friendly and helpful. We travel through fairly often and always book here. They have done a lot of work and the rooms are spacious and clean. We are definitely able to look forward to our stays in town knowing we will have clean, comfortable rooms and friendly service. Thank you!
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Holly! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

2/10 Terrible

Teresa, Columbus

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is filthy. We stayed here for one night and didn't even sleep under the covers as the entire place was that filthy. DO NOT STAY HERE!!!!
Response from Eva on 13 Oct 2023
Apologies for the problems you had faced, Teresa! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

2/10 Terrible

Dusty

Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Dusty! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

2/10 Terrible

Athena

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible hotel. Would rate this 0 stars if I could. I reserved this hotel because it was the only one with 1 room left in the entire city. BIG MISTAKE. The room was dirty, the curtains to the windows looked like someone tried to rip them off and the sheets had stains on them. It was so bad that even my service dog refused to go in. I would never ever recommend this hotel to anyone. You're better off sleeping in your car.
Response from Eva on 13 Oct 2023
Apologies for the problems you had faced, Athena! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

6/10 Okay

Tammy

Travelled with family
Liked: Staff & service
Disliked: Amenities
Wasn’t bad but just a little dirty in the bathroom. For the price, I feel it should have been a little cleaner. Staff was friendly.
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept 2023
We are sorry to hear about your experience, Tammy! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like - Needs major remodeling
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Mike! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

10/10 Excellent

Maryagnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Dewi on 12 Sept 2023
Hey, Maryagnes! We really love hearing from you. Happy to hear that you have enjoyed our services. Thanks for being with us. Waiting to host you soon:) Regards, Dewi

4/10 Poor

Max

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Max! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Miriam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, this is a budget motel so expectations are low. However, this place was so disgusting! Luckily, i had my own blanket as the one in the room was full of stains. I refused to shower and use bottoled water to brush my teeth. Upon entering the room, prepare for the odor. It is pungent. Hope you dont mind the flies because there are plenty in the room! The interesting part was that they used motel 6 soap. Too cheap to get their own? I can only imagine the answer is "yes" because the entire property was jerryrigged, broken down, and just down right gross. Personally, i will not stay at another OYO ever again
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Miriam! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

DERRICK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
That is great to hear, Derrick! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass it by
This place was the worse place of all the motels I've stayed in over the last month... and there were many. It gave me the creeps. Dead bugs on the floor. An odor to the room... sketchy bathroom and shower... I didn't even use it. I got "out of Dodge" as early as I could... not a nice place.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Ronald! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

4/10 Poor

dennis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, 1. The wood door to get access to ice has a pointed screw sticking out where upon Iput a 3 inch slice intomy forearm. 2. The tile in the shower while nice is a slipery as pig snot when you add soap from washi.g and no mats to put down. Front desk, 1. We were running late di to highway construction and detours. We call in around 5 PM to notify. The lady said it was ok. We were on motorcycles so when the evening manager called I could not answer. Listened to his voice mail and he said he cancelled the reservation. We arrived 10 minutes after his phone call. We got a room but not a good experience. 2. My brd spread had stains on it. The carpet in the halls also multiple stains. For the price it should be better.
Stayed 1 night in Aug 2023
Response from Tim on 12 Sept 2023
Hi, Dennis! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

4/10 Poor

Emily

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here
They put us in a different room than we were originally assigned. I wasn’t sure why until after we left but the room they put us in was dirty, and had markings all over. It was in a bad state but I thought all the rooms were this way. I thought this until I seen another room that they had left open to clean and it was in much better condition at least visually. We had housekeeping come into the room once to refresh our sheets and to throw away the trash. Housekeeping did not throw away trash, but instead threw away my sister’s retainer. They didn’t even apologize for this and when we discovered that it was gone they told us it was too late because the garbage had been picked up. I just don’t know why they threw away her retainer, but did not throw away any of the other trash that was in the trashcan. I believe they put us in this room so they could keep the $50 deposit that’s supposed to be refundable. I still haven’t received it and I doubt I will receive it. It’s been over a month. Terrible place to stay. Pick anywhere else even if you have to pay more.
Stayed 10 nights in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Emily! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

6/10 Okay

Connie

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Very expensive for mediocre hotel.
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
Hi, Connie! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi

6/10 Okay

Sandi

We simply needed a place to sleep. The outside is deceptive as the inside is nicer than it appears. I feel they’re making a true effort but they’re just not quite there. One thing I found odd was a call mid day demanding payment for the room or they would cancel. That I found odd. I’ve never had that happen before.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Sandi! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

8/10 Good

Rogelio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Dewi on 12 Sept 2023
Hi, Rogelio! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Dewi

4/10 Poor

Holly

Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Holly! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to town for the week of the Dodge City Round Up Days and the Miss Kansas Pageant. At check in the staff was very friendly, the room was clean and the beds were very comfortable. During our 6 night stay housekeeping made sure we always had plenty of clean towels and a tidy room, the ladies were very sweet. One afternoon I had trouble with my room card and the owner quickly helped me out and made sure it worked correctly for me. We then needed to extend our stay one more night, the owner made sure we could keep the same room in the already busy motel. If you are needing a clean room, friendly service with the convenience of near by restaurants and entertainment I would recommend the OYO Townhouse in Dodge City.
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
Thank you for sharing your seamless experience, Holly! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

4/10 Poor

Christopher

Business traveller
Disliked: Amenities
Pray that you never need a refund because they don’t want to give back a penny. The room was ok for the price and considering I’m only here for work
Stayed 4 nights in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Christopher! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

6/10 Okay

David

Liked: Cleanliness, staff & service
Our only complaint is that the shower does not work Room is dated but overall in decent condition
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
Hey, David! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

4/10 Poor

Carla

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It was dirty and the corridors smelled very bad like cigarettes
Stayed 1 night in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Carla! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Eva

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here twice. A good place for the price. Everything in room was clean and well-cared for. Easy access to Dodge City sites, restaurants, and events.
Stayed 3 nights in Jul 2023
Response from Dewi on 12 Sept 2023
Heartfelt thanks for saying that, Larry! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Dewi

6/10 Okay

Jaime

Travelled with family
Lacking on cleanliness
We booked this room after seeing reviews that this site was clean and the photos looked nice enough. We were arriving quite late and just needed a clean place to sleep for a few hours. This is an older building and it looks like they added a coat of paint in the room and bought new bed coverings and window drapes at some point, but these have not been maintained. The hallway smelled very bad- a combination of cigarette smoke and uncleanliness. There were large stains on the bed coverings and the room had a grimy feel. The floor was dirty, places on the walls and fixtures were dirty, and it looked like a dirty rag had been used to wipe down the bathtub, there were dirty water spots all over. Out of the two coffee cups that were provided, one was not in a wrapper and had been used. We had a pretty restless night of sleep as a result. I would not recommend this location.
Stayed 1 night in Jul 2023
Response from Dewi on 29 Jul 2023
Hey, Jaime! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

10/10 Excellent

Luis Montalvo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, very comfortable
Stayed 14 nights in Jun 2023
Response from Eva on 20 Jul 2023
Hi Luis! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Eva

8/10 Good

Frank

Travelled with group
Good price
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Frank! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
The OYO Townhouse was quite the place to stay. The area good and convenient. Close to alot of choices to eat, the room was very clean and spacious, the bed was comfortable and the pillows were just great. Hard to find bed pillows comfy in a hotel, but not here. Even the restroom was easy to get in and out for myself, who has a handicap disability. My husband and I enjoyed our stay here, and will definitely choose here again should we need a place to stay in Dodge City. My only thing i didn't like, but it was workable was the floor didn't have carpet, but it was no big deal. Thank you so much, OYO Townhouse for a great stay. I rate you a 10!!👍👍👍👍👍👍👍👍👍👍
Stayed 1 night in Jul 2023
Response from Barbara on 10 Jul 2023
Thank you for your appreciation, Priscilla! We hope to give you consistent service every time. Regards, Barbara

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Maria on 10 Jul 2023
Pleased to hear your kind words of gratitude, Leanne! We are going to do our best to never fail to impress you every time. Regards, Maria