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"clean big room, well-managed and front counter staff were excellent and friendly plus helpful"

"My wife I had an excellent stay, and from the very beginning to the end, all your staff were exceptionally gracious, warm, and attentive. We truly love your hotel and felt wonderfully hosted throughout our stay. The view from our room was magnificent and absolutely unforgettable. Because of this experience, we’ve made the decision to return and stay with you on a yearly basis. No other luxury hotels compare—not even AMAN. I would also like to make special mention of Raven from the concierge team. She is a true gem, a sincere and genuine person, always willing to assist her guests, and nothing ever feels like a burden to her. And lastly, I would also like to highlight an incident that both my husband and I witnessed, where one guest verbally abused and degraded two male concierge staff members on Thursday, 8 January, at around 1:45 pm. Your staff remained professionally patient at all times and did their utmost to calm the guest, even while being shouted at. They did not argue or retaliate, but instead absorbed the situation with dignity to protect the hotel’s brand and reputation. Such courage, restraint, and professionalism should be recognised and acknowledged. It left a deep impression on us and further reinforced our respect and admiration for your team. Thank you once again for upholding such high standards of service and conduct."

"The hotel is in a great location, we stayed 5 nights. There is a mall attached to the hotel with a variety of restaurants and mid price stores. It’s a wonderful respite from the busyness of places like Cocopark or street vending. We found ourselves ending our days there for evening walks or snacks. There is also a very vibrant area less than two miles away with a ton of local restaurants, and dessert shops. We were very happy with our room cleaning person, our rooms were always cleaned very well and early in the day so we got to enjoy it more. The hotel has a very nice bar and lounge area, Dukes and Perch, they are connected. Live jazz singer Fri/Sat nights. You had to go look for it, it’s tucked away on the 3rd floor. Breakfast had good offerings of east and west selections, but it was busy and the tables were crowded, not like the calm and peace you expect from a Langham. "

"Nice"

"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "

"Staff at concierge were helpful and polite. They handled the requests efficiently and considerate. Regarding the breakfast, there’re variety food for customers to select. The view of our room no. 2206 which was facing the river was fantastic. Whiteswan hotel’s location was within the walking distance from the Huang Sha MTR station where you could directly take it from the Guangzhou East Highspeed railway. Overall is 👍👍👏👏"

"The room was decent, and the massage service was reasonably priced and friendly. They didn’t charge much for the actual package and only asked for a RMB 40 tip per hour, which still made the overall cost very reasonable. The location is excellent, as it’s right next to Shenzhen Railway Station and the Luohu Commercial Center."

"Overall excellent!"

"Clean room, staff were always nice"