The resort is brand new and they don’t seem ready. The staff is clueless of what’s where, restaurant hours, and general directions. Like they have no experience or general knowledge outside of their responsibility. Made me wonder if they’ve even walked the grounds or seen a map. The food display was great but was way off. All the hot food was cold (unless it was grilled items), the cold food was at room temperature (ice cream and desserts), the mangu (smashed plantains, common dish in DR) was dried up as was the fried cheese. The airconditioning was on freeze mode which probably affected the food but also bars and general areas. People were in blankets and bundled together for body warmth and the staff even complained about it in the shopping areas. The servers brought out the wrong food at each meal and took forever to take orders. The shuttle drivers were great, poolside grills and pizza makers were great, overall staff very friendly, and the place looked great as long as you dint look closely or touched anything because it all looked like it was poor engineering and loosely held together. Not to mention it’s about 1.5 hours away from the airports.
I went 10/2025, I’d say give it a year to work out the kinks before considering this place as it is beautiful and has lots of potential with proper management.
