I arrived at the property about an hour after official check-in time and the cleaner was leaving which seemed odd that the cleaning would still have been going on an hour after check-in. It wasn't a good sign.
The interior of the house was pretty clean although we did see a lot of dishes with water spots and/or flat out dirty in the cabinets. We found a pile of trash still in the garage. Pizza boxes, empty beer cans/bottles, etc. A lot of trash. On the front porch there were a couple of soaking wet rugs draped over the rocking chairs. We checked the hot tub as we were looking forward to a soak after a long day of hiking and exploring. Removing the cover we were greeted with green, smelly water.
We messaged the host about our problems, they are a national management company so they depend on a local person to respond to these issues. That person came after a couple hours, grabbed the trash and rugs and said they'd call "someone" about the hot tub. The next day we had not heard anything so I contacted the host again about the hot tub. They said they spoke to the local person and that the tub would not be fixed before our departure. I asked for a partial refund as a BIG reason we chose this property was for the hot tub. I was given a refund that ended up being 14.5% of my total bill which I thought was less than I would expect for the condition of the property and the broken hot tub.
This property has a ton of potential and when clean and everything is working I'm sure its excellent. Maybe we just timed it wrong, we were told a large group checked out the day we checked in and they talked about them as though the condition of the property was their fault. That could be partially true, but in the end doesn't much matter who's fault it was from my perspective.