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Reviews of The Trinity City Hotel

4 out of 5
The Trinity City Hotel
Pearse Street, Dublin, Dublin

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1008 reviews" "
Rating 8 - Good. 249 out of 1008 reviews" "
Rating 6 - Okay. 82 out of 1008 reviews" "
Rating 4 - Poor. 45 out of 1008 reviews" "
Rating 2 - Terrible. 18 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Be aware if you arrive for a late check in with a car they will tell you their valet is completely full. We then got sent to a car park in Temple Bar to park the vehicle which they said was 24 hours but was in fact closed. The staff was totally incompetent dealing the matter and the hotel is not near any other public car parks, we had to leave the car parked outside the hotel which should have been their first offer as there were other cars we noticed that had to do the same thing. They then told us we would be called in the room at 6:30am to move the car - to where exactly we have no idea because we left for an early flight. Totally incompetent and unhelpful front desk staff who seemed confused at even the thought of helping us unload our bags from the car and did not seem to understand how their own hotel worked. However room was clean and fine, but service was terrible.
Stayed 1 night in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Breakfast buffet definitely worth the extra fee, was delicious with so many choices. All staff we encountered were friendly & always helpful.
Stayed 7 nights in Apr 2024

8/10 Good

claire, St albans

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train noise and building works started at 7am
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with Trinity City hotel. The lobby is beautiful, it’s centrally located and directly across the street from the express bus to the airport and the staff were friendly and helpful. The room were rather spartan and not like the lobby but clean and comfortable enough. I would stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Lusine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location downtown!
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne, Belle Harbor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to all things Dublin. If we couldn’t walk the hotel staff was accommodating in arranging transportation. It was wonderful.
Stayed 7 nights in Apr 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Galen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfasts.
Stayed 4 nights in Apr 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. The only complaint was that our shower keaked from the glass door and they tried 3 times to fix it but it still leaked a little.
Stayed 5 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly/helpful staff... Close enough for my wife and I to walk everywhere. A very nice stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay close to everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Galen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the comfortable beds and breakfast choices.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location . Staff friendly and loved the room!!
Stayed 1 night in Apr 2024
Response from Carolina Kale Guest Relations Manager on 20 Apr 2024
Dear Angela,I would like to thank you very much for your kind words and your review.It is great to know that your stay at The Trinity City Hotel was enjoyable.We look forward to welcoming you back in the future for another enjoyable stay.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Britt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy, old-school hotel. So close to many attractions, making it very walkable. Suites are roomy, staff is courteous.
Stayed 4 nights in Apr 2024
Response from Carolina Kale Guest Relations Manager on 20 Apr 2024
Dear Britt,I would like to thank you very much for your kind words and your review.It is great to know that your stay at The Trinity City Hotel was enjoyable.We look forward to welcoming you back in the future for another enjoyable stay.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Prof. Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice facilties, very friendly and attentive staff, excellent food.
Stayed 5 nights in Apr 2024
Response from Carolina Kale Guest Relations Manager on 18 Apr 2024
Dear Prof. Peter, Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were good. Breakfast was included which wasn’t mentioned on check in. Construction next door.
Stayed 2 nights in Apr 2024
Response from Carolina Kale Guest Relations Manager on 18 Apr 2024
Dear Martin, Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carolina Kale Guest Relations Manager on 17 Apr 2024
Dear Alice,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Fam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carolina Kale Guest Relations Manager on 15 Apr 2024
Dear Fam, Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

6/10 Okay

Tracy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We liked the location and aesthetics of this property, but the staff and service were not so great. All of our requests (such as extra toilet paper) required us asking multiple times. When I asked for a service that was listed in the guest services guide (charging postage stamps to our room), I was told the service was unable. Our room was also immediately above a very loud construction site - which woke us up every morning and also scared our young children. Also, food service in the bar lounge was extremely slow - once, it took them ~45 minutes to take our food order. When we asked concierge where to buy public bus tickets, they tried to sell us a hop on hop off bus ticket (~10x more expensive).
Stayed 3 nights in Apr 2024
Response from Carolina Kale Guest Relations Manager on 18 Apr 2024
Dear Tracy, We are saddened to learn that your visit fell below your expectations and we appreciate you taking the time to share your experience.I have shared your comments and we will discuss with the appropriate team.Kind Regards,Carolina KaleGuest Relations Manager

6/10 Okay

David

Travelled with family
No parking anywhere near property. Pretty average room. Could use an update for sure.
Stayed 1 night in Mar 2024
Response from Carolina Kale Guest Relations Manager on 14 Apr 2024
Dear David, Thank you for taking the time to share your feedback following your recent stay with us. I do apologise that there were some areas where our service was not up to our usual high standard.I would like to take this time to assure you that your concerns have been passed to the relevant departments, and will be dealt with accordingly.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a great location. Rooms are spacious and have a range of complimentary toiletries and tea/coffee/biscuits. There was construction noise from an adjacent room on the first night, but we were moved swiftly and without fuss. The Temple Bar area and O'Connell Street are a 5 minute walk away, as are other attractions, whilst those slightly further out are only a short tram trip. I would definitely use this hotel again in the future.
Stayed 3 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 14 Apr 2024
Dear Michael,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

8/10 Good

Devina

Stayed 1 night in Mar 2024
Response from Carolina Kale Guest Relations Manager on 19 Apr 2024
Dear Devina,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean, well staffed hotel in a great location
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Thomas,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my two brothers for two nights and found the room and the facilities very good. The hotel was convenient to the city centre and train services. I cannot think of anything which caused a problem or needed improving. I would be happy to stay there again.
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Robert,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful and the staff are top-notch! The concierge staff is very knowledgeable and helpful, and everyone seems to make it their mission to make sure the guests are taken care of. Would definitely recommend!
Stayed 5 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Patricia, Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and teh hotel was wonderful
Stayed 1 night in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear David,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spotless, staff were welcoming and the location was great for access to the centre and Temple Bar! Will definitely stay again.
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Emma,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Yichin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to major sights in Dublin. The hotel room was clean, and the staffs were friendly and helpful. Great experience!
Stayed 4 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Yichin,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
The valet attendant who had blond hair was extremely helpful and helped us with our vehicle and didn’t cause a hassle when I lost the valet ticket. The day Front desk was quick and efficient the night front desk attendance could be improved.
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Keely,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is dated and dirty. Staff are rude
Stayed 3 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Elizabeth,Thank you for taking the time to share your feedback following your recent stay with us. I do apologise that there were some areas where our service was not up to our usual high standard.I would like to take this time to assure you that your concerns have been passed to the relevant departments, and will be dealt with accordingly.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff.
Stayed 4 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear John,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Patricia

Travelled with family
Trinity City Hotel is in a great location that allows you to walk to many attractions, restaurants and shopping. The staff is very attentive and helpful. Would recommended this hotel for many reasons.
Stayed 9 nights in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Patricia,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Stacie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great and accommodating. They had a wonderful breakfast every morning and the staff was very helpful and efficient. Our flight arrived earlier than expected in the morning around 4am, so naturally we were exhausted from traveling and arrived to the hotel around 6am. The staff worked very hard to get us into a room very early that morning so we could rest. We really appreciated their efforts. The hotel's location was perfect, and the decor was beautiful and very clean. We'd stay here again, without question!
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Stacie,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute amazing experience. All staff very knowledgeable and lovely all around, would stay again
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Nathan,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Breakfast was good. We have no complaints! Thank you for welcoming us to Ireland!
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Julie,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

8/10 Good

Eilidh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience and stay at Trinity City Hotel. Very convenient area, only 10 minutes from Temple Bar. We very lucky to receive an upgraded room, thank you again!!
Stayed 3 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Eilidh,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear EmilyThank you very much for your review, it is hugely appreciated.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Arshdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly
Stayed 11 nights in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
DearThank you very much for your review, it is hugely appreciated.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with good meal options. The only down side is parking options. Valet was full when we arrived and there is no dedicated lot. So after a long day of travel we had to find a parking garage and walk back to the hotel.
Stayed 1 night in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear AnneThank you very much for your review, it is hugely appreciated.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Margaret, Rock Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel and location is great for seeing the sites of Dunlin
Stayed 3 nights in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Margaret,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.Safe, Outstanding Service, Attention to detail, Bar was excellant, food amazing and close to all the sites. Will book this hotel again.
Stayed 6 nights in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Michael,Thank you very much for taking the time to provide feedback following your visit to The Trinity City hotel.It seems that every aspect of your visit lived up to your expectations and we are delighted to know that.We hope you have the opportunity to visit us again and we look forward to welcoming you back!Kind Regards,Carolina KaleGuest Relations Manager

8/10 Good

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Better breakfast.
Stayed 1 night in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Jeanne,Thank you very much for your review, it is hugely appreciated.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Lauren, Fort Thomas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with friendly staff
Stayed 1 night in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Lauren,Thank you very much for your review, it is hugely appreciated.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Pamela

Travelled with group
Liked: Amenities
One of the best hotel I have stayed in…..staff here is so amazingly friendly
Stayed 1 night in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Pamela,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and super helpful! Would definitely recommend and stay here again!
Stayed 6 nights in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Victoria,I would like to thank you very much for your review, it is hugely appreciated by each of us here at The Trinity City Hotel.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carolina Kale Guest Relations Manager on 30 Mar 2024
Dear Lucas,Thank you very much for your review, it is hugely appreciated.We all look forward to welcoming you back on a future visit.Kind Regards,Carolina KaleGuest Relations Manager