Troon Dundonald Castle Hotels

"A beautiful place, well thought out and well stocked for everything you need for a good holiday / break.The only down side for me was the fact that the wi-fi could be very hit or miss."

"I was by myself, the staff were all very attentive and helpful. The hotel was warm comfortable and clean. The food was well presented and delicious."

"Great start to the stay with excellent welcome from all at the front desk. Bags whisked up to the room while I was still checking in. Chaps at the door always had a smile and a welcome greeting. Room was tight but well maintained with a good view towards the golf course. bar was busy but efficient and I thought the food served there was very good."

"Everything was amazing, if I had to be a 'little critical', only to provide positive feedback, I'd say bedroom, (27) needs a wee freshen up , 'updated, looks slightly tired! But its constructive feedback not a minus...."

"The setting and presentation of the building when we arrived. We found the staff very helpful."

"The property was very nice and comfortable, however several things let us down with regard to this holiday. 1) The booking process goes through Vrbo to Pillow Partners. Pillow Partners verification process was horrendous, we've never had to do this in thirty or more years of using holiday lets. The process wanted proof of address and photo ID so I tried to use my photo driving licence. No matter which way I tried to do it, there website said no good. I scanned, I used a Web cam on desktop, I used a camera on a tablet. Eventually I got lucky and it accepted it. They then wanted my signature which is nigh on impossible to do with a mouse so I gave them a scribble and it accepted it first time. Gerrrrrr ! 2) The property was very cold when we arrived as the heating wasn't on. The temperature was 16 deg. C. The thermostat was locked out, when we eventually found out how to put the heating on the property warmed up very quickly and became very warm - 25 deg. C. 3) We looked in the draws for cooking utensils and was greeted by several dirty pots and pans, grease and water stains on most of them, food remnants on one rusty tray. We had to wash all of it before cooking our evening meal. 4) We couldn't find any cutlery, so rang Pillow Partners who had to look up their info on the property and told us that it's in a hidden draw under the hob. For a property charging these prices I'd have expected better."

"OK Hotel which needs some refurbishing. Attentive staff, limited food choice, good breakfast."

"Beautiful house , well equipped, furnished to a very high standard in a great location."

"June was a fantastic host, very helpful & accommodating. The house was wonderful just what we expected. Storm Amy didn’t stop us having fun. "