杜邦湖

Checked in for an apartment unit at front desk. To get a parking pass, they tried to get me to sign up for an 90 min presentation for the timeshare. You are able to bypass that if you stick to it! Upon entering the unit though, the musty smell hits you as soon as you enter. Also unit didn’t have a stove in it like advertised. Went to Publix for a few things to have for the next day. Came back in to find a bed bug in the pull out couch!! I took the bed bug up to front desk wrapped in paper towel. Front desk lady told me to throw it away. She then proceeded to tell me that there was no other apartment unit available for my family to be transferred to. She said I could check out and get refunded since the bed bug was found. After calling Expedia and told them the situation, I was told it was escalated to the manger. Two days later I received an email saying that no refunded would be sent but only sent me OneCash that doesn’t even touch the amount I paid!!! I called the resort myself to ask why I wasn’t getting a refund and was told by the reservation department that their pest control couldn’t find any evidence of bed bugs. I told her I took it up to the front desk even and she still told me sorry, FL has a lot of bugs. DO NOT BOOK AT THIS PLACE OR THRU EXPEDIA!!!! Terrible service all around!

Cute place. One stain on the couch they should probably try to remove but otherwise nice, clean, and good A/C. Easy walk to the beach even if it is hot out. Loved the binder telling you where to go and all the details. The beach chairs in the shed are a very nice touch. I would have liked more clarity on where to park or if it matters to anyone. The app that takes your driver license was clunky and wouldn't let me take a Pic to upload. Instead you have to take and save a pic then upload that image. Don't blame the host, but they should address it with the vendor. Nice place and would stay again!

Great for a stay before a cruise. Clean rooms friendly staff.