Our stay began badly. The manager had said, many times in emails, that she would be available during our stay. There was some confusion about registration that we needed to clear up and we waited 3 hours to hear from her. The manager was not available by phone or text for our first 3 days.. There was dirty laundry in the closet, dirty oven, no cable available, no internet, The drawer front in the bathroom fell off and hit my foot...the cutting board was dirty, the mixer hadn't been washed...the chairs on the balcony had bird 'stuff' all over them. The blinds were broken in the front room and couldn't be closed, the garbage disposal was broken...We really would have liked to be able to talk to the manager. When she finally was available she was able to help a great deal, but it was halfway into our week stay. We weren't real happy