Pandan Duyong Golden Beach Hotels

"The worst of the worst customer service from the time we were checking in. We were the first at check-in counter as we arrived at the hotel at around 8 AM. We understand check-in time is 3PM so we patiently waited. However, we noticed they have been letting in everyone that came in to the check-in counter so we tried to follow up multiple times. They’ve been telling us no available room yet which is hard to believe because everybody that came in from 9AM till 2:55PM got in except for us. Finally, at exactly 3PM they let us get a room. They said that check in time is actually 3PM. REALLY???"

"Loud music during the afternoon "

"Friendly staff & great service..!"

"Awesome "

"Our very large, clean with a panoramic room on the top 3rd floor did face beach front with no disruption of trees blocking our view. The other ocean front building next to us was under construction as the rooms were completely gutted and the drilling noise was annoying while you were at the beach. Not what you want to hear when you arrive after you flew 18 hrs across the world. Although their posted signs said they were doing some maintenance it was major construction. Not sure when it will completed as I've only been home a few days. Rainy season is coming June. The third back building had a elevator, 6 floors while ours did not for seniors walking up three flights of stairs was exhausting. To look for another hotel and pay more money after I paid for the whole amount for two weeks we decided to stay. Our balcony was the largest I've ever seen and no 5* hotel would beat that. We didn't hear any noise in our room when we were in it. I did hear a rooster several times for hours while on the beach and other guests had their rooms facing the back properties and complained. One thing the hotel does not have road access to the property. Major inconvenience. If you get transportation through the hotel or other source you will either be dragging your luggage on sand for quite a distance 15 min walk or someone will put it all on a cart and push it to the nearest laneway then push it up quite a distance to the main road. Breakfast buffet was all Filipino waste of money."

"A+"

"They lied to even as we were checking in. They claimed the rooms had a Terrace. There is one Terrace on the top floor which is shared by everyone else staying on the top floor, the beach view from the room is nonexistent. You open your curtains to see roof tops of buildings next to the hotel. If you are lucky you might be able to get a glimpse of the water between the roof tops. We had booked a premiere room and nothing inside was premiere. Rooms were small and furniture outdated and beat up. Beware the website paints a different picture of what you are really getting. I can’t believe their Starr rating. I am thinking it was fake reviews posted by the people who work there. They would not let us cancel any of the three nights we booked, fyi we had booked two rooms for three nights. So we didn’t check out and went up the way and booked at the Astoria two rooms for 3nights. We went back on the 3rd day to checkout. We didn’t want these crooks getting double booking for these crappy rooms. I can go on how bad this place is but it doesn’t deserve this much advertising talking about it. "

"This is a great value for Westerners. Breakfast is great. The rooms are really good. The facility is just beautiful. They didn’t have a hot tub like it said online, and the gym needs attention, some of the equipment is broken. It’s a really quiet place away from the busy beaches, but it’s just about a 200 250 peso ride to White Beach and D mall"

"The unobtrusive beach view from our room is the best, it really is a million dollar sight. The entire staff are friendly and helpful. We are on the 4th floor, no elevator, otherwise, we had a great stay."