“On-time shuttle reserved through hotel, warm welcome at reception, very nice room for the money. The sliding glass door and bathroom windows did not have locks; the problem was never addressed despite multiple attempts; our security felt compromised though ultimately no issues with anything being stolen; stored highest value items in a secure safe.
So… this resort is not operating on all cylinders. It’s mostly a staffing issue. Some staff provided exceptional customer service, some……
“On-time shuttle reserved through hotel, warm welcome at reception, very nice room for the money. The sliding glass door and bathroom windows did not have locks; the problem was never addressed despite multiple attempts; our security felt compromised though ultimately no issues with anything being stolen; stored highest value items in a secure safe.
So… this resort is not operating on all cylinders. It’s mostly a staffing issue. Some staff provided exceptional customer service, some……
Shawn