4/10 欠佳
Olivia
伴侶同遊
2024年6月4日
不滿：整潔度
The property has potential, but was not prepared for guests to arrive. Noted issues include a leaf-strewn driveway, a hazardous bathroom doorknob, litter on the floor, dismantled smoke detector, layer of dust on the sofa, & handprints clearly visible on glass sliding door. The lawn was over 12 inches tall, it was difficult to access outdoor amenities.
I called the number provided in the guest binder around 8pm. The man who answered was from a 3rd party cleaning service, not the owner of the property. I let him know that the king bedroom did not have linens, the AC unit was not working, & we needed batteries for the remote control. He said he would not be able to come to the property that night, but he would escalate the problem to his supervisor & reach out to the property owner. He followed up with me via text & was helpful with what he personally could do that evening.
We took batteries out of a TV remote to solve the air conditioning issue, planned to sleep in the queen bedroom & make the most of the weekend.
Once we were unpacked & took off our shoes, we noticed the bottoms of our socks were dirty from walking on the floor. All days we were there.
The next day, the third party cleaning service left an open garbage bag of linens for the king-size bed out in the entry way, open in the rain.
The guest instructions say to wash dishes, but no dish soap or sponge provided. The listing mentions board games, also missing.
We left the house cleaner than when we arrived.
Olivia
於 2024 年 5 月住了 2 晚