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"Surprised for the price we paid how clean & in such good shape it was in - perfect for our weekend away with easy access, parking & close to where we needed to be. "

"Hotel is heritage listed building and is exquisitely decorated with antiques and decor true to its era. We were looking for a place to stay for a family celebration, where we could have dinner and stay the night without travelling anywhere and booked elenors restaurant as well as 4 rooms. Two weeks before our stay they closed the restaurant and cancelled our booking, which meant we had to drive to a nearby restaurant for dinner. It was disappointing and no real reason was given. It took 2 phone calls (via AI answering service) to find out any information. We found the whole hotel is very light on for staff, the pool is in total disrepair which lead us to believe there are budget issues and cost cutting. The rooms are very large and lovely but the air-conditioning is not fit for purpose. We slept with the balcony doors open at night to cool the room down and it was below 30.degrees during the day. Overall it's a lovely historic property but in need of some TLC and additional real life (not AI) staff."

"The staff was extremely supportive. Clean room . Etc"

"Excellent place to stay. Staff so helpful. Restaurant excellent and staff so friendly and food amazing. Loved watching the kangaroos to."

"The Family room we stayed in, needs a good revamp. "

"The room was great, spacious and the balcony and view were great. Water presure to the spa bath was very weak, which was surprising as the shower pressure was great.(strange..) Otherwise our stay was great and I wouldn't hesitate to stay again, or recommend to friends."

"All good"

"Booked a room that stated it had 2 Queen beds however it only had 2 double beds. I checked with the man in reception who was not very friendly and probably in the wrong job and was told that was the right room. Beds were 138cm wide so definitely just standard double beds. Our room was up some rickety old stairs that I wasn't sure were going to be there in the morning. The whole place is in desperate need of a makeover as everything is just old and rundown. If you stay here and want to relax and watch some TV make sure you bring some DVDs. The TV is just a cheap Kogan model and is not a smart TV so you can't watch any streaming services."

"Customer service is top notch, clean rooms, always my go-to in Pakenham. "