“The hotel is newly opened, the designs are excellent with a great vibe. I made the booking knowing new hotel may have glitches and expecting some "surprises". It turned out to be true as my room had an entire electricity blackout during the night with the air ventilation also stopped functioning. It was certainly not a good experience to say the least.
The next morning I went to the front desk to report this, led by Jessica, the front desk staffs were very understanding and patience to help……
“The motel is newly open. It has a Mediterranean themed finishing, with olive green as main tone. The room was very clean, with TV, fridge and coffee machine. The bathroom was very beautiful. It uses a self-check-in system. If you book prior you stays, you should be fine, just follow the instructions and you will receive the passcode. If we book it the same day, as what I did, best arrive before 5PM. I didn’t receive the check-in instructions, but I managed to meet a very helpful and friendly……
“The fact that the sign says they've got activities for guests weekly too, when it said "Thursday morning breakfast pancakes" I felt 100% @ home!! The area is good near public transport & shops. I've had bad experiences at other caravan//holiday villages in the past but this was the best I've ever stayed in.”
“We had an amazing experience at Meriton Suites Broadbeach, thanks to the outstanding service from Bernatte and Jian. As a family of three, traveling with our energetic 5-year-old, we truly appreciated their cheerful and helpful attitude. They made the process of switching to a higher-floor room effortless and stress-free.
What stood out even more was how thoughtful and understanding they were, always sharing empathy and ensuring our needs were met. Their warm and professional approach made……
“The Penthouse room was amazing. Perfect for traveling with teenagers as it gave us our own space and the view was amazing. The kids thoroughly enjoyed the spa and pool.”
"The hotel is newly opened, the designs are excellent with a great vibe. I made the booking knowing new hotel may have glitches and expecting some "surprises". It turned out to be true as my room had an entire electricity blackout during the night with the air ventilation also stopped functioning. It was certainly not a good experience to say the least.
The next morning I went to the front desk to report this, led by Jessica, the front desk staffs were very understanding and patience to help me sort things out. Ariel and Lachie were very professional and friendly going through the process and made the bad experience a lot less irritating.
All other staffs I have had a chance to interact with were all very friendly, if you are thinking of booking please expect there might be minor glitches but the staffs there are going to do their bests to help you through that."