Before booking, we overlooked a negative comment about thin walls, noisy & dirty thinking it was an isolated incident. Photos look great. This is our first review ever; thought it necessary for future guests to know what they may be reserving. The red flag for us should have been when Vacasa could not tell us how many people could be at this location or if part of condo was lived in on a yearly basis, perhaps by owner?
Condo is part of what appears to be a 6 unit condo building with 2 in front, 2 in back facing water, 2 downstairs. When we booked, VRBO ad made it look and sound like you have 1 unit front to back with only 2 units on premises. We had back condo with side entry, balcony & water view.
Space is separated by 1 bedroom door . Guests next door might as well have been in our LR. Very, very thin walls, can hear everything. Very noisy stay. We lost sleep. Unable to enjoy condo & balcony if guests next door were on their balcony or at condo.
Housecleaning leaves a lot to be desired. Sticky coffee tables and frig doors, dirty area rug, & white ceiling fans in bedroom and LR were filthy; thick with black dust. Extra towels were stuffed under the bathroom vanity by cleaning supplies and pipes. One towel was entirely stained by what appeared to be hair dye or something.
Vacasa was unable to answer our question about how to make an online payment for balance per their email request for balance within 24 hours or our reservation would be cancelled.
Had to get VRBO involved; did a 3 way conference call where VRBO created a case number for us to reference, just in case. Never received instructions on how to make an online payment for balance during that phone call.
We travel a lot across the USA and for the rate we paid thru Vacasa, we did not have a clean, peaceful, and quiet vacation. Although the nightly rate looks attractive, Vacasa fees were significantly higher than VRBO fees and you are well over $200 per night. We will not stay at this condo again or make a booking thru Vacasa Management in the future.
