All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They charged me for a booking and when i wanted to cancel and change the dates they kept the 120 dollars and wanted to charge me again instead of mivung the date because of some non rerund policy. Pretty lame.
The facilities are quite old, we got stuck in the elevator, the door over half closed then stop working, the shower tap was so bad, hard to turn on and off, even you require housekeeping services but still nobody clean your room. Overall not a good place to stay.
JIE MIN
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Sorry for the inconvenience of the elevator. It was looked into soon after you brought it up the front desk staff. It ended up being the "hold open" door being stuck on. As for the missing the housekeeping. It is on request bases only. As long as the request is put in by 10:00am the it should have been done. I will pass your missing housekeeping onto the manager. Sorry for the inconvenience
Great clean place to stay, disappointed that the Tim Hortons closed, we book at this hotel for the convenience of morning coffees now have to drive off site for morning coffees, not a huge deal but was sure convenient
Tamera
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for the great review. Even though the Tim's is closed down now. We do have complementary coffee for guests in the gift shop
Great! The restaurant was so wonderful and the staff were all very nice. Very convenient for our weekend. Only thing I wish it would have said was that Tim Hortons was closed as we had an early morning on Saturday and we were relying on there for a quick breakfast and coffee. Otherwise everything was great!
Allison
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre. We are glad you had an amazing stay. Yes the Tim Horton's did get shut down. Though we do have a convenience store in the lobby. It does have complementary coffee for guests. As well as plenty of snack and other drink options for purchase. I hope you get the chance to try it out. If you stay with us again in the future.
6/10 Okay
Mona
Travelled with partner
13 Apr 2024
Liked: Property conditions & facilities
This Hotel is convenient to theRoyal Alex hospital. It felt safe. The staff were helpful. The room was clean.
Mona
Stayed 2 nights in Apr 2024
Response from Michael Manager on 13 Apr 2024
Thanks for staying with us Mona. If there is anything that we can do to make your next stay a 5 out of 5, please don’t hesitate to let us know.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Excellent staff at the dining room. We wanted coffee late in the evening and she made a fresh pot. Room was clean and shopping across the street.
Margit
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you had a great experience in the restaurant as well. Glad the location of the mall was nice and convenient for you.Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad you liked the restaurant as well.
10/10 Excellent
Diane
8 Apr 2024
Liked: Property conditions & facilities
My go to place. But a few rooms need small updating or minor maintenance
Diane
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, there are still a few rooms that we haven't renovated yet. But we are sill in the process of doing upgrades. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We look forward to seeing you again
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Glad the staff were great for you and that the room was nice and clean
it was convenient to have Tim Horton's inside the building.
Kamber
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. Though we no longer have the Tim Horton's. We are doing new renovations instead.
8/10 Good
Philip
Travelled with family
3 Apr 2024
.
Philip
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
The room was quite noisy...I had to wear earplugs to be able to sleep. There was outside traffic noise, but also a weird sound that seemed to be coming from the wall or ceiling, like maybe another room?
Tim
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. Sorry for the inconvenience this may have caused you. If you ever experience noise or any issues in the room. You can let the front desk know. We will do our best to resolve the issue for you.Thank you for the feedback.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
6/10 Okay
Zach
30 Mar 2024
Liked: Cleanliness
Zach
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.
The hotel and parking lot was just fine it was the general area surrounding it that was very shabby
Rod
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are on the outside of downtown. But we do have security that patrol the building to keep things secure.
The property is close to Kingsway Mall for shopping, there is a restaurant in the hotel, it is very clean, check in was easy and efficient. I would stay again
Marlene
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Glad you like the mall close by and happy to hear the check in process was nice and easy for you. Thank you for the great score and review.
10/10 Excellent
Erin
27 Mar 2024
Erin
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Apr 2024
Thank you for the great review. Glad you had a good stay.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
10/10 Excellent
Melinda
20 Mar 2024
Melinda
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Lots of homeless shooting up right outside the doors. Not something we want the kids to see.
Derek
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Yes, sometimes homeless people do wonder and try to hang out. Though as soon as we see them hanging out, we get our security to escort them off property.
4/10 Poor
Teanna
17 Mar 2024
Liked: Cleanliness, staff & service
Teanna
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 18 Mar 2024
I am sorry to see your stay did not meet your expectations. I hope you will give us another chance to provide you with a superior experince.
10/10 Excellent
Randy
14 Mar 2024
Randy
Stayed 2 nights in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
6/10 Okay
Jordan
13 Mar 2024
Liked: Staff & service
Jordan
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had a good stay. Thank you for the good score and review.
The bed is very comfy, the duvet and pillows are wonderfully plush. Rooms are spotless. Bathroom is pristine. I like that the mall, especially Walmart, is just across the road, Very handy for food/drink/snacks. And a Tim Hortons attached to the hotel. Didn't use the gym or pool, but it looks like a perfect place to entertain families, young and old.
Marina
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We are glad you liked the location and the amenities in the area.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
8/10 Good
Candace
10 Mar 2024
Candace
Stayed 3 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn.We are glad you had an amazing stay. Thank you for the great score and review.
8/10 Good
Kimberly
10 Mar 2024
Liked: Cleanliness, staff & service
Bathroom is small. Parking lot is small
Kimberly
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
Great hotel bed were soft, nice fire place and little fridge. There was a Tim Hortons at the hotel which was convenient for quick food options. Then also had a business area for snacks and computer usage. Would stay again
Darla
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review. We are glad you like the amenities in the room and the gift shop in the lobby.
10/10 Excellent
adam
7 Mar 2024
Great experience
adam
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
6/10 Okay
April
Travelled with group
5 Mar 2024
Disliked: Property conditions & facilities
The tile flooring by the sink and in bathroom was freezing cold. The shower head was tiny with very little pressure, took forever to rinse hair/body off. The parking lot has very limited plug ins for cold weather and didn't help that people don't know how to park properly. And the lowest volume on the tv was too loud to sleep with it on. Wouldn't recommend.
April
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. Thank you your feedback, we will pas your notes onto management.
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
10/10 Excellent
Faith
Travelled with family and small children
2 Mar 2024
Liked: Amenities
Friendly staff
Faith
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
10/10 Excellent
Rachelle
2 Mar 2024
Liked: Cleanliness, staff & service
Rachelle
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.
10/10 Excellent
Cindy
29 Feb 2024
Cindy
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Mar 2024
Thank you for completing the survey regarding your recent stay at the Best Western Plus City Centre Inn. We are glad you had an amazing stay. Thank you for the great score and review.