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Reviews of Days Inn & Suites by Wyndham West Edmonton

2.5 out of 5
Days Inn & Suites by Wyndham West Edmonton
10010 179a St Nw, Edmonton, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 421 out of 1079 reviews" "
Rating 8 - Good. 368 out of 1079 reviews" "
Rating 6 - Okay. 167 out of 1079 reviews" "
Rating 4 - Poor. 81 out of 1079 reviews" "
Rating 2 - Terrible. 42 out of 1079 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was run down and in need of a good cleaning. Under renovation so there’s hope.
Stayed 2 nights in Apr 2024
Response from Guest Services on 3 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot area was not as clean or maintained as expected
Stayed 1 night in Feb 2024
Response from Front Desk on 3 May 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Syed

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Front Desk on 1 May 2024
Thanks for staying with us. We work hard to make our guests happy!

6/10 Okay

Mika, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Poorly maintained. The shower dripped all night, the curtain rod fell off, housekeeping never came, the countertop was slanted falling out of the wall. Breakfast buffet was great. Pool was sad, small and dirty.
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Charlotte, Abbotsford

Liked: Cleanliness, staff & service
The property was being renovated so was not in top form, but still pretty nice. Dinner at the restaurant was delicious. The free breakfast was just okay.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in dire need of a clean up. It is outdated, dirty and not up to par with other hotels in the area. Although they offered breakfast it was limited. Apples were brown and shriveled up. Empty coffee pots and juice. Sausages looked raw. I would spend the extra $ and book the hotel next door.
Stayed 3 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Rob

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was under major renovations to the front desk area at the time. It definitely took away from the first impression.
Stayed 2 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terry, Moose Jaw

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Lots of remodelling going on while I stayed.
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ken

Liked: Cleanliness, staff & service
No
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not worth the money
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
It will improve when the renovations are completed.
Stayed 3 nights in Apr 2024
Response from Front Desk on 20 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Leanne

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property was under construction and felt unclean. After booking, we received an email indicating that the pool and hot tub were unavailable. Check in was slow. Room keys did not work to access elevators so had to return to the line up. Breakfast was very basic. All could have been forgiven if price reflected the conditions but I did not feel that we got good value for the amount paid.
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

8/10 Good

jason

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Front Desk on 19 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

8/10 Good

Gordon

Stayed 2 nights in Apr 2024
Response from Front Desk on 19 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation but staff are very friendly
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Wanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The carpet looked new and clean. The room was clean and enjoyed having five pillows. The hot breakfast was good. Unfortunately, the hot tub was dirty and even though a couple of other guests asked for towels no more arrived so the last nine of us had no towels to use. The clerk for check in and check out was polite and informative.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Kristina

Liked: Cleanliness
thanks
Stayed 3 nights in Apr 2024
Response from Front Desk on 16 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

6/10 Okay

Cory

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The place was currently under renovation so I can’t judge the cleanliness of the hallways and lobby. But in the room we saw multiple stains in the sheets and the room was all around not overly clean. We did get to enjoy the pool and hot tub area which was nice and the staff was also helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Tyler

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Property had bedbugs
Stayed 2 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Cindy

Disliked: Staff & service
The beds were hard and the person who checked me was rude
Stayed 2 nights in Jan 2024
Response from Front Desk on 14 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Daniel

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Meh.
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback! )

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is under major renovations. We didn't realize how bad until we checked in and there's literarily no flooring in the lobby. Got stuck in the elevator for several minutes before it finally opened. The rooms itself are good, clean and taken care of. Great location near West Edmonton Mall. The staff are extremely polite and excellent customer service. There was a staff member vacuuming at 9pm at night on our floor which we thought was odd and very annoying. Other than that, you get what you pay for.
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They need to fix there pop machine or have gift shop for pop and water.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, Friendly staff & safe place to stay with. Highly recommend to family & friends.
Stayed 4 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Derek

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel unfortunately had no vending machines to buy water or pop. They were on the 2nd floor, but key cards only work for the floor that you’re staying on. Employee at desk, said that they were all sold out. Tried calling down to the front desk a couple times no answer as we had problem with toilet. I had to go down to front desk to ask for maintenance to come. The area is safe and easy to get to the WEM.
Stayed 3 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Shanai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 3 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Tia

Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities
No one told me the entire lobby was gutted. All amenities closed for renovation. Didnt even get notice or a discount. Horrible.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

6/10 Okay

T-J

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was close to the mall. The price wasn't terrible but the place was torn apart. Email said only the pool and hot tub were under construction. The whole place looks to be under construction. My advice...wait. They're obviously upgrading. Room was ok nothing special. We asked for some glasses and they were delivered in a garbage bag. A little unexpected. Take what you will from this review. Not the worst I've been in and not the best. But I'll definitely stay elsewhere next time. Good luck hotel hunting.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

6/10 Okay

Jessica

Disliked: Amenities
It was under renovation so it was ok Nothing great
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

6/10 Okay

MICHAEL

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the whole lobby was under construction. We were given a room directly above the work as it was being done. This also placed us above the front door where at 3am a hockey team gathered to smoke talk and laugh loudly. The restaurant was out of the 1970s and not well maintained with paint missing on several walls and broken furniture. The food was so bad we never returned. Lastly as with all hotels now no one cleaned our room while we were there over three days. When you pay for a room it should be cleaned everyday not just the day you arrive. Staff however were very nice
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Sukhbir

Good
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Tyrone Tony, Slave Lake

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is undergoing renovations. A little rough everywhere. 😕
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Jessie Carlo

Stayed 3 nights in Mar 2024
Response from Front Desk on 19 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet area. Convenient to go to West Ed. Beds were comfortable.
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Lloyd

Business traveller
Disliked: Property conditions & facilities
Under renovation
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and well organized
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and gross
Stayed 2 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy!

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renoing the property but I as still a good price for decent place to stay continental breakfast is basic but okay
Stayed 3 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Yusuf

Stayed 11 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

tiana

Stayed 4 nights in Mar 2024
Response from Front Desk on 14 Apr 2024
Thanks for staying with us. We work hard to make our guests happy!

10/10 Excellent

Sheryl, Pelican Narrows

Liked: Cleanliness
Good place
Stayed 4 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Bert

Disliked: Staff & service, property conditions & facilities
first- front desk was unmanned with a sign "back in 10 min" staff was very brusque when they did arrive. Elevator was not functioning when I returned for the evening. Stairs required outside entrance-quite a distance for senior. Requested pet free room- assigned room was not and no others available. Could smell animal. Hallways and elevators were obviously dated. Room was quite nice and clean except for smell.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Kiel

Travelled with partner
Disliked: Property conditions & facilities
Pool still down. Could use some updating.
Stayed 2 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Gracie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was under renovation, hotel staff were understanding allowing us to cancel our rooms. Didn’t feel safe staying there with an infant while under renovation other than that would’ve loved to stay
Stayed 2 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

jason

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Front Desk on 22 Mar 2024
Thanks for staying with us. We work hard to make our guests happy!

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, staff & service
Property was undergoing some renovations so was a little less tidy than normal, but all was good. Will stay again.
Stayed 1 night in Mar 2024
Response from Guest Services on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was horrible. The eggs, sausage, and hash browns tasted like they were days old. Other than the poor quality breakfast, the room was clean and staff was friendly.
Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Thanks for staying with us. We will address your concerns. We appreciate your feedback!