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Reviews of Holiday Inn Express Edmonton Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Edmonton Downtown, an IHG Hotel
10010 104th Street, Edmonton, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1007 reviews" "
Rating 8 - Good. 295 out of 1007 reviews" "
Rating 6 - Okay. 131 out of 1007 reviews" "
Rating 4 - Poor. 56 out of 1007 reviews" "
Rating 2 - Terrible. 78 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I bought the room online and when I went to check in they said my room was not available even though I paid for it
Stayed 2 nights in May 2024

6/10 Okay

Mary

Liked: Cleanliness, staff & service
There was no wet wipes in the gym, the pool area towels were small, there was no clock in the pool area, the water cooler was empty in the pool area. Rooms were clean, they did have brackets sticking out from the bed that I banged my leg on, nothing complementary in the rooms, great location with pleat of restaurants near by and the breakfast had a good assortment to choose from.
Stayed 1 night in Apr 2024

8/10 Good

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and helpful.
Stayed 1 night in May 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the balconys and the view!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela J

Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice if parking was free
Stayed 4 nights in Apr 2024

6/10 Okay

Tracey La

Good location, but parking was terrible….. not enough parking for all guests
Stayed 2 nights in Apr 2024

6/10 Okay

Wendy

Liked: Staff & service
The rooms were dated and housekeeping was adequate - sheets don't fit bed BUT beds very comfortable. The front desk staff very nice, helpful and friendly. I didn't attend the breakfast. A little TLC with the rooms will go a long way. Overall I would stay again but would like to see improvement on rooms.
Stayed 3 nights in Apr 2024

2/10 Terrible

Olusola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 1 night in Apr 2024

2/10 Terrible

Thorin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get what I wanted
Stayed 1 night in Apr 2024

10/10 Excellent

Ransel, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was respectful and helpful when asked for anything we needed for our room, greatly appreciate it.
Stayed 2 nights in Apr 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Akwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great breakfast, Great and cooperative Staff. Close to restuarants. Overall, it was a great experience.
Stayed 3 nights in Apr 2024

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Killed the price range and convenience to our venue
Stayed 1 night in Apr 2024

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
All common areas including hallways and elevator were not clean when we arrived, and were not cleaned for the duration of our 3 day stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nikol

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Stayed 1 night in Apr 2024

8/10 Good

Sarah

Stayed 1 night in Apr 2024

8/10 Good

Jamie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms and staff were great. Pool was a little gross.
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Stayed 1 night in Apr 2024

10/10 Excellent

Rylan

Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 4 nights in Apr 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcomed when checking in. Did not like paying for parking, but it had been indicated to website.
Stayed 1 night in Apr 2024

10/10 Excellent

Maeva

I hate having to pay for parking!!
Stayed 1 night in Apr 2024

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable beds . Great breakfast and great staff members
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 4 nights in Mar 2024

2/10 Terrible

Camille

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to book a hotel for my older kids to visit the University as I was away with my younger kids. Was easy to book for them, they loved the area and felt safe. Great downtown location, lots of restaurants to walk to nearby! Old hotel but rooms are decent, quiet area and is my go to for downtown now.
Stayed 1 night in Mar 2024

8/10 Good

Shabbir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not bad
Stayed 2 nights in Mar 2024

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. The staff was excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
The parking lots suck.
Stayed 2 nights in Mar 2024

8/10 Good

Erin

Travelled with partner
Liked: Amenities
Nav was the front desk attendant, and he was wonderful.
Stayed 1 night in Mar 2024

8/10 Good

Tristin

Stayed 3 nights in Mar 2024

10/10 Excellent

Chanesty, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Mar 2024

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great clean and in a great location
Stayed 1 night in Mar 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Haylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Mar 2024

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and welcoming. Rooms are well kept. It’s so close to Rogers Place. Can’t beat the stay for the price!
Stayed 1 night in Mar 2024

10/10 Excellent

Roberta, KINUSO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Kryzia Caesarene Mae

Stayed 4 nights in Apr 2023

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 2 nights in Mar 2024

8/10 Good

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff we very helpful and kind.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was too small but everything else was great!
Stayed 2 nights in Mar 2024

6/10 Okay

Leah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We like the property because it is close to Rogers but quality isn't there anymore.
Stayed 1 night in Mar 2024