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艾德蒙頓威斯汀酒店的評價

4 out of 5
艾德蒙頓威斯汀酒店
10135 100 St Nw, Edmonton, AB

評價

8.4

很好

10 分評分，優異；1002 則評價中有 505 則" "
8 分評分，不錯；1002 則評價中有 302 則" "
6 分評分，一般；1002 則評價中有 113 則" "
4 分評分，欠佳；1002 則評價中有 44 則" "
2 分評分，很差；1002 則評價中有 38 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

2/10 很差

Alan

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Very dirty rooms, broken promises. Definitely not worth its price
於 2024 年 5 月住了 1 晚
The Westin Edmonton 於 2024年5月20日的回應
Dear Guest. We are truly sorry to hear that the cleanliness of your room did not meet our usual standards. Please know that we will address this issue with our housekeeping team immediately to ensure such lapses are not repeated. If there's anything else we can assist you with or if you'd like to discuss your concerns further, please don't hesitate to reach out.

8/10 不錯

Scotti

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfy clean room with blackout blinds - yay! Our Deluxe King bed room was spacious but seemed emptier than other rooms I've had before, almost as if they removed a table and/ or desk and chair. Kind of strange. I also will never understand why hotels don't have bathroom fans. It just feels gross!
於 2024 年 5 月住了 1 晚
The Westin Edmonton 於 2024年5月16日的回應
Thank you for taking your time leaving a good review and for staying with us. We hope to see you soon again!

8/10 不錯

Jason

於 2024 年 5 月住了 1 晚
The Westin Edmonton 於 2024年5月24日的回應
Thank you for your feedback and staying with us.

10/10 優異

Dene

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The Westin Edmonton 於 2024年5月3日的回應
Thank you for staying with us and for the excellent feedback.

10/10 優異

Kelly (Grande Prairie)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, valet parking was great
於 2024 年 4 月住了 1 晚
The Westin Edmonton 於 2024年5月3日的回應
Thank you for staying with us and for the excellent feedback.

6/10 一般

Tina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The air conditioning was not working in the room. Was very hot during night.
於 2024 年 4 月住了 1 晚
The Westin Edmonton Team. 於 2024年4月16日的回應
Sorry for the inconvenience caused. We have shared your feedback with the team.

8/10 不錯

Kevin Albert

於 2024 年 4 月住了 2 晚
The Westin Edmonton 於 2024年5月7日的回應
Thank you for staying with us and for the feedback.

10/10 優異

Wendy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The Westin Edmonton Team 於 2024年4月16日的回應
Thank you for sharing your review and rating us 5/5

10/10 優異

Donald

於 2024 年 4 月住了 1 晚
The Westin Edmonton 於 2024年5月7日的回應
Thank you for staying with us and for the excellent feedback.

8/10 不錯

Stephanie

於 2024 年 4 月住了 1 晚
The Westin Edmonton 於 2024年5月7日的回應
Thank you for staying with us and for the feedback.

8/10 不錯

Daniel

讚好：整潔度和職員與服務
Clean rooms
於 2024 年 4 月住了 3 晚
The Westin Edmonton 於 2024年4月13日的回應
Thank you for staying and for the feedback.

10/10 優異

MICHAEL

於 2024 年 4 月住了 1 晚
The Westin Edmonton 於 2024年5月3日的回應
Thank you for staying with us and for the excellent feedback.

6/10 一般

Sushmita

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
The Westin Edmonton 於 2024年4月13日的回應
Thank you for staying and for the feedback.

10/10 優異

Jason

於 2024 年 4 月住了 1 晚
The Westin Edmonton 於 2024年5月3日的回應
Thank you for staying with us and for the excellent feedback.

10/10 優異

Alexander

於 2024 年 3 月住了 1 晚
The Westin Edmonton Team 於 2024年4月16日的回應
Thank you for sharing your review and rating us 5/5

10/10 優異

Heather

於 2024 年 3 月住了 1 晚
The Westin Edmonton 於 2024年4月13日的回應
Thank you for staying an for the excellent feedback.

10/10 優異

Douglas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
The Westin Edmonton 於 2024年3月22日的回應
Thank you for staying with us and for your wonderful feedback!

10/10 優異

Jessica

讚好：整潔度、職員與服務和住宿狀況
Deluxe room is the way to stay. The traditional rooms are a bit outdated. Staff were wonderful.
於 2024 年 3 月住了 3 晚
The Westin Edmonton 於 2024年3月15日的回應
Thank you for staying with us and for the excellent feedback.

10/10 優異

Jose de

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
The Westin Edmonton 於 2024年3月15日的回應
Thank you for staying with us and for the excellent feedback.

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great , room was awesome
於 2024 年 3 月住了 1 晚
The Westin Edmonton 於 2024年3月10日的回應
Thank you for staying with us and for the excellent feedback.

10/10 優異

Scott

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
The Westin Edmonton 於 2024年3月6日的回應
Thank you for your excellent feedback and for staying with us!

8/10 不錯

Theresa

Staff were great! Rooms are big and hotel is very close to Rogers Arena and City Centre! Overall experience, it was very good!
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年3月6日的回應
Thank you for your excellent feedback and for staying with us!

10/10 優異

Josef

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome
於 2024 年 3 月住了 1 晚
The Westin Edmonton 於 2024年3月6日的回應
Thank you for your excellent feedback and for staying with us!

8/10 不錯

Lorna

於 2024 年 3 月住了 1 晚
The Westin Edmonton 於 2024年3月25日的回應
Thank you for staying with us and for your positive feedback.

8/10 不錯

Rob

家人同遊
讚好：職員與服務和設施服務
Overall the stay was good but the hotel is starting to get a little tired.
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月27日的回應
Thank you for your excellent feedback and staying with us.

4/10 欠佳

Brad

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
There was no parking available when we arrived. Five pick up trucks were parked in the front and remained there all night until the following morning. We had to park at the Edmonton library underground parkade. When showed up at 5:50pm for dinner and the service was terrible. We waited 45 mins for our meal and the server never brought us any water like we asked. We were quite disappointed.
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月27日的回應
Thank you for your honest feedback and for staying with us. We apologize for the inconveniences we have caused, a hotel representative will connect with you soon.

8/10 不錯

Andrew

家人同遊
讚好：職員與服務和設施服務
Unfortunately, the buffet breakfast food, every single item hot item was cold. The eggs were cold. The sausages were cold. The hashbrowns were cold. All the hot items were cold, except for the toast, which I made myself. Lol. The staff were good. The room was clean. Both receptacles on both nightstand table lamps were unusable. I run an electrical contracting company and we have a contract with one of our five star resorts in our city, and these electrical items would not be tolerated at our resort. I don’t like giving bad reviews to places as that’s too easy to do. But I have to give constructive criticism where it is due, and those are issues that you could improve on.
於 2024 年 2 月住了 2 晚
Natasha Gareau Room Operations Manager 於 2024年2月25日的回應
Good afternoon Andrew, I am very sorry to hear about your experience. Would you be able to call me at 587-340-1075. I would like to look into your reservation to reimburse you your breakfast and have engineering fix those receptacles that you are talking about.regards,Natasha GareauRoom Operations Manager

10/10 優異

Marisa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Clean and nicely maintained hotel. Friendly staff. Plenty of eateries nearby and short walk to the arena.
於 2024 年 1 月住了 1 晚
The Westin Edmonton 於 2024年2月27日的回應
Thank you for your excellent feedback and staying with us.

10/10 優異

keith

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was really accommodating. I will never book through expedia again. Expedia is terrible to deal with. Best service I've ever had at a hotel.
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月27日的回應
Thank you for your excellent feedback and staying with us.

10/10 優異

Lauren

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
The Westin Edmonton 於 2024年2月24日的回應
Thank you for your excellent feedback and staying with us.

10/10 優異

Tracey

於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年3月22日的回應
Thank you for staying with us and for your wonderful feedback! We will share this with the team.

10/10 優異

Nicholas

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’ve always loved stay at the westin hotel!
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月22日的回應
Thank you for staying with us, and for your excellent feedback.

10/10 優異

Nicole

於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月22日的回應
Thank you for staying with us, and for your excellent feedback.

6/10 一般

Catherine

讚好：職員與服務
Bathrooms need some attention
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月22日的回應
Thank you for staying with us, and for your feedback.

10/10 優異

Andrew

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay downtown Edmonton
Good location with indoor heated parking lots of restaurants near by
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月22日的回應
Thank you for staying with us, and for your excellent feedback.

10/10 優異

Kateryna

於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年3月22日的回應
Thank you for staying with us and for your wonderful feedback! We will share this with the team.

10/10 優異

Travis

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月22日的回應
Thank you for staying with us, and for your excellent feedback.

10/10 優異

Boyd

於 2024 年 2 月住了 3 晚
The Westin Edmonton 於 2024年3月22日的回應
Thank you for staying with us and for your excellent feedback! We will share this with the team.

10/10 優異

Shawna

於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年3月22日的回應
Thank you for staying with us and for your excellent feedback! We will share this with the team.

8/10 不錯

Teresa

讚好：設施服務
Workers were kind n knew there stuff
於 2024 年 2 月住了 2 晚
The Westin Edmonton 於 2024年2月11日的回應
Thank you for the feedback and for staying with us, please don't hesitate to contact us for further assistance.

8/10 不錯

Angela

讚好：整潔度、職員與服務和住宿狀況
The property was great! The problem is parking. You pay for parking in advance and have NO WHERE to park. Front counter tells you one thing, valet's tell you another. The room and hotel is lovely... the parking was a joke and made being there even more difficult!
於 2024 年 2 月住了 2 晚
The Westin Edmonton 於 2024年2月13日的回應
Thank you for your honest feedback and staying with us. I apologize for the inconveniences you've had, please connect with the hotel for more detailed information to assist you further.

10/10 優異

NB

於 2024 年 2 月住了 3 晚
The Westin Edmonton 於 2024年2月11日的回應
Thank you for the excellent feedback and for staying at our hotel. We hope to see you soon.

10/10 優異

Anna

讚好：整潔度、職員與服務、設施服務和住宿狀況
As a new member I've got an room upgrade, complementary breakfast. Very warm reception! Will be back here next time for sure!
於 2024 年 2 月住了 1 晚
The Westin Edmonton 於 2024年2月9日的回應
Thank you for the excellent feedback and for staying with us. We hope to see you soon again.

10/10 優異

Sumintra

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoying this hotel.
All went as expected. Nice hotel.
於 2024 年 1 月住了 2 晚
The Westin Edmonton 於 2024年2月3日的回應
Thank you for your excellent feedback and for staying with us. We will share this with the rest of the team.

10/10 優異

Jody L

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
The Westin Edmonton 於 2024年1月29日的回應
Thank you for your excellent feedback and for staying with us. We will share this with the team.

10/10 優異

Ryan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place with great staff.
於 2024 年 1 月住了 1 晚
The Westin Edmonton 於 2024年1月30日的回應
Thank you for your excellent feedback and for staying with us.

10/10 優異

Jody

讚好：整潔度、職員與服務和住宿狀況
worked great
於 2024 年 1 月住了 1 晚
The Westin Edmonton 於 2024年1月20日的回應
Thank you for staying and for the excellent feedback. We will share this with the rest of the team.

10/10 優異

Simon

於 2024 年 1 月住了 1 晚
The Westin Edmonton 於 2024年1月20日的回應
Thank you for staying and for the excellent feedback. We will share this with the rest of the team.

8/10 不錯

NB

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Meh
I went to have brunch on Sunday morning. Went to the restaurant at 11:05. They told me they were closed. I said really. It doesn’t make sense. Why do you have a restaurant if it’s not open. Then she says to me that they open at 11. I double checked my watch and sure enough it was after 11. I reminded the person of this. She gave me a snotty look. She said she would check with the chef and see what they could do. Came back and told me one item on the menu that he could make. I said, never mind I’ll go somewhere else. Not what you expect from a hotel like this. All in all pretty good I would say though.
於 2024 年 1 月住了 4 晚
The Westin Edmonton 於 2024年1月15日的回應
Thank you for sharing your feedback, and for staying at The Westin Edmonton. We are sorry for the inconveniences that you have experienced during your stay. Your review will be shared among our team.

10/10 優異

Jennifer

於 2024 年 1 月住了 1 晚
The Westin Edmonton 於 2024年2月3日的回應
Thank you for your excellent feedback and for staying with us. We will share this with the rest of the team.