「Great stay at Frederick’s Lodge in Kumasi. Propert is clean, safe and well maintained. The best however was the service of the kind and attentive staff. I particularly appreciated the extra efforts of Kathryn, Emanual and Francis. Many thanks. We’ll be back.」
「1. Very helpful staff except for 1x (Emma) who may have issues with integrity. Other staff very helpful such as Paul and Porshia and others from the front desk.
2. Pool may need cleaning more frequently.
3. Food ordered from on-site restaurant takes a while to get prepared.
4. Lawrence is a great driver. Punctual. May need to work on being accessible through his cell phone though.
5. Any room related issues reported to concierge is addressed promptly.
Overall, great stay. Welcoming staff....
「Management was excellent especially whenever the city experience electricity issues, they made sure the power plant runs 24/7.
Kind and respectful staff members.」
「Everything was going well until I had an issue at the restaurant. After I paid for my meal, the staff returned without my full change and said they didn’t have any. This kind of situation is far too common and often feels like a deliberate way of shortchanging customers. I wasn’t pleased, and I made it clear that I would have gladly tipped more than the amount withheld. Service providers can and should do better. Customers shouldn’t have to ask for their exact change, no matter how small」
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