2/10 很差
Mary
家人同遊
2025 年 7 月 21 日
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible experience. From the check in to the room. Towels were dirty, slippers used. Rooms are run down. Service level is below what you would expect from Movenpick. This was far from the 8.4 star on expedia. We booked a room that should have been fitting 4 people total, it was 2 single beds- and when we told them they came and added bedding to the couch (not a couch bed) . First night was beyond uncomfortable, we had to pay extra for an upgrade which we didnt want but their standard rooms dont fit more than 2 people. Which was not indicated at all on the website (expedia) when booking for 4 obviously. We called expedia, and sadly the agent told us they would call back and never did. Shame on you expedia and this hotel should not be advertised as it is currently on your site. Very disappointing experience. We did book 6 other hotels within our stay this vacation with expedia, which were all phenomenal- but this one was terrible and unacceptable to not come back to a customer in a foreign country and let them hang with no help.
Mary
於 2025 年 7 月住了 3 晚