London Elfin Oak Hotels

"Terrible hotel, look elsewhere. The first strike was offering luggage storage and then sending me on a harrowing 15 minute hellacious experience as they “Tried” to locate my luggage when I returned to check in. How do you not communicate with each other where you store luggage? (Side note: pretty sure they let me into a room that was occupied by others to “look” for my bag. Great privacy protection they have…) The second strike was the teeeeerible bed. I’ve never complained about a bed in a hotel before and when reading about the complaint about the bed in this place before booking I thought the person complaining must be one of “those” people who always find something to complain about. THEY WEREN'T WRONG. The bed is soooo uncomfortable. It literally made me sore in places. That’s a first for me. The third strike was when there was no hot water on my last night there or the last morning so I got to fly 13 hrs home without a shower. I read a previous review with a management response that said the guests lack of hot water was an “isolated incident” but clearly not since it happened to me too!! How do you just not have hot water for 12 hrs?? Furthermore, the fourth strike was when the fire alarm went off on my last day there at 6am and it took 1.5 hrs to get back in. AND THEN when I went to leave having an urgent train to catch for my last days activity, the front door would not open. There was no manual override and when a member of staff came around to “help” her approach wa"

"They would not reverse the reservation and refund me and I didn't stay with them as they moved me to the wrong dates. There is no personal help at this place "

"Overall good "

"Royal Garden has become my favorite place to stay in London. The rooms are so well appointed and well thought out. Every member of staff I encountered from the start of my visit to the end was kind, helpful, and accommodating. The location is incredibly convenient. Recommend completely."

"Comfortable stay, small room, hotel could definitely do with a lot of updating, don't think it has been done since the 70s,. Bedroom was small but comfortable and clean. Staff were helpful and breakfast was adequate. Selling point is definitely the location. 2 minutes walk to 2 tube stations with direct tubes to central London, but still quiet enough for a good night's sleep. Would stay again. "

"Pool was heated which was really nice..the hot tub was out of order. Room clean though there was a rust brown mark on the carpet. It's a big hotel with large groups in residence so good for a work stay. Would have really liked it if there was water in the rooms or somewhere to refill my water bottle that wasn't the gym as gym closes by 10 pm. Staff lovely as always "

"Best value for a high end hotel in London without the high end price. "

"Great guest service "

"The property was under restoration during our stay. The rooms were too small with no amenities! "