Elk River Spa Hotel

"Poor customer service time of check-in"

"Clean room and I called to make sure the water park would be open on Wednesday… they said yes as they have spring break hours and that we could come check in at 2pm and start swimming right away. Normal check in is at 4pm. You can buy food and beverage in the water park area. The fried pickles are seriously the best I’ve ever had. "

"Lots of noise from the highway and the train. Otherwise it was comfortable."

"Nice room, clean."

"Great location, rooms very nice."

"Clean room"

"Great room"

"Safe"

"Called a week before to get rooms for my grandsons birthday. Asked about passes for the pool. I was told one thing but got there and you could only have max 3. Was told by front desk that no one could visit the hotel and if they did would be escorted of the premise. Got a call from general manager a few days before our stay to let us know there was no parties in the hotel as there was already 2 birthday parties happening. At no time did we say we were having his party at the hotel. We had it at Zero Gravity, we just wanted family to stay together for a fun night of swimming. We were told that no one would be allowed to swim unless they had an arm band out of the 40 plus children in the pool only 1/2 of them had wristbands. Front desk staff were rude. Hotel itself was wonderful and only problem was the check in process. Our family booked 5 rooms. "