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Reviews of Home2 Suites by Hilton Elko

3 out of 5
Home2 Suites by Hilton Elko
2572 E Jennings Way, Elko, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 410 reviews" "
Rating 8 - Good. 79 out of 410 reviews" "
Rating 6 - Okay. 35 out of 410 reviews" "
Rating 4 - Poor. 13 out of 410 reviews" "
Rating 2 - Terrible. 15 out of 410 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Bryan

Liked: Staff & service, property conditions & facilities
Staff very friendly and helpful. Water in shower never got hot. In room Coffee maker water reserve not clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Serena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

John

Nice property but 2nd time here and the shower hot water is lukewarm. Both times
Stayed 1 night in Jan 2024

2/10 Terrible

Carlos

Stayed 1 night in Jan 2024

4/10 Poor

Siavash

Disliked: Cleanliness
Ok
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here several times and all staff have been so welcoming and friendly to our dog. This trip I accidentally spilled part of a drink in the elevator and the staff at the front desk cleaned it up for me with a smile. Definitely recommend.
Stayed 1 night in Nov 2023

8/10 Good

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Adelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked me in was very nice and helpful. The price I didn't like
Stayed 1 night in Nov 2023

6/10 Okay

Verna

Liked: Staff & service, room comfort
Could be managed a bit better.
We have stayed here since the hotel was first opened. I see the housekeeping lacking in certain areas. Our dishwasher front looked like it was cleaned with a oily rag. the lower part was rusty looking or else dirty. The breakfast area seemed to be missing the cook. I mentioned at 8:45 that there were no more warm meals. Said it would take 15 min. to replenish. Oatmeal was totally empty. There was nothing left but a few egg things. that was warm. Disappointing.
Stayed 1 night in Nov 2023

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

REBECCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this Home2 Suites twice on our way to and from vacation. It was clean and comfortable and the staff was friendly and helpful. The breakfast is your basic free breakfast - cereal, fruit, bagels, premade egg dishes - but was sufficient to get us out the door and on the road again.
Stayed 1 night in Sep 2023

10/10 Excellent

Cor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 3 nights for tourism purposes and the eclipse. Very friendly and helpful staff. Breakfast was not much more than bulk material to fill up on after the night though.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite Stay
Very comfortable and clean suite. Kitchen has dishes, sink, microwave, and a dishwasher. There is a pull out table. An improvement would be to add two folding chairs for the dining table. The couch and bed were comfortable. Great black out blinds.
Stayed 2 nights in Oct 2023

8/10 Good

Douglas

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Alexis was really nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The gal at the desk was very friendly and helpful! Made a wonderful recommendation for dinner which I absolutely loved! The room was very comfortable and the location was convenient, as well!
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took 15 minutes for the front desk to find my reservation. Not happy with Expedia system.
Stayed 1 night in Sep 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

arturo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Joey

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Worst Home2 Suites We've Stayed In
Let me preface this by saying my wife & I are professional travel bloggers. We live in hotels full time and are very familiar with ones that are well run, and ones that aren't. 2 weeks prior, we booked the one bedroom suite. When we arrived, the woman at the front desk assigned us to a junior suite. We explained to her that we had booked, and already paid for, the larger one bedroom suite. Her reply was that all the rooms were suites, so it didn't matter. I explained to her that we stay at Home2 Suites all the time and know the difference between a one bedroom suite and a junior suite. I showed her my reservation, which plainly showed that we had booked a one bedroom suite. She argued with us, telling us we were wrong. She was the rudest front desk person we have ever encountered. We gave up and talked to the manager the next day. The manager confirmed that we had booked a one bedroom suite and were put in the wrong, smaller room. She also said that there was nothing she could do about it. We paid the higher price for the biggest room but were put in the smallest, cheapest room so additionally, we were ripped off. Taking a close look at the property, we could see many other problems - stained carpets in the halls, dirty walls, trash in the parking lot and ice machines that didn't work. This Home2 Suites clearly does not match up to the quality of other's in the chain. We've stayed at approximately 60 Home2 Suites across the country. This one is by far the worst.
Stayed 2 nights in Sep 2023
Response from CM on 18 Sept 2023
Thank you for choosing the Home2 Suites, I am sorry you were unhappy with your stay, I am looking into the information you have provided and will make sure to accommodate you for your frustrations.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in good overall condition except for elevator floors. Staff was friendly. Breakfast was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Suzie who helped check us in was so friendly and helpful.
Stayed 2 nights in Sep 2023

4/10 Poor

Jessica

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
We checked in and we were put into a dirty room first. Dishes in the sink, unmade bed, dog bowls on the floor, etc. They put us in a different room but double charged our card. It took us 2 days and 3 employees to get them to refund us our money. Would not stay here again.
Stayed 3 nights in Sep 2023

2/10 Terrible

Prenny

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Mary

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
Nothing unique about this hotel. Expensive property for average amenities. Prefab food offerings at breakfast. No shampoo or soap in dispensers. Very loud AC unit.
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Liked: Property conditions & facilities
Rooms are large and nice, but the floors were pretty dirty when we arrived. Everything else seemed clean enough. Also, there's some weirdness about the room types when you book via Expedia -- I booked a 1BR suite (with a door between the bedroom and living room), but when I checked in, they said that I had just booked a normal suite "with an upgrade", but it didn't necessarily mean that I'd get the floor plan that I paid for on Expedia. In the end, we did receive that type of room. But the front desk person basically said, "yeah, I'm giving you one because I'm nice and we happen to have one available right now." That's weird. I would've been pretty annoyed if they'd given us a different type of room, since I very explicitly selected this hotel because of the 1BR floor plan, as shown on Expedia. Not a bad place, but needs to tighten up a few things.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Joel

Perfectly clean and easy stop on route 80
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Business traveller, Travelled with partner
Liked: Amenities
We thought it was as good as Marriott next door for about half the price.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Katie

Stayed 1 night in Aug 2023

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elko short stay
We had a short stay in Elko. The hotel is newer. Bed was comfortable. Staff accommodated our late check in. They have a great Spin Cycle gym equipment. Breakfast was good. Lots of choices.
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was slightly understaffed but they really tried to accommodate. The kitchenette was a nice addition and the breakfast had enough options to please everyone.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
great service
Front desk person when we checked in around midnight was amazing. So helpful and personable.
Stayed 1 night in Jul 2023

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Home2 Suites by Hilton Elko provided a comfortable stay with several positive aspects worth mentioning. The rooms were notably comfortable, allowing guests to relax and unwind. However, a minor issue that could be improved upon is the barn door used for the bathroom, which may not provide optimal privacy for some guests. The service at Home2 Suites was exceptional, with a friendly and accommodating staff. They went above and beyond to ensure a pleasant stay, catering to the needs of guests and providing a welcoming atmosphere throughout the hotel. The breakfast offered at Home2 Suites was a standout feature, surpassing expectations. The variety and quality of the breakfast options were impressive, and guests had a satisfying start to their day. The attention to detail and effort put into the breakfast service added value to the overall experience. In summary, Home2 Suites by Hilton Elko offered comfortable rooms, with the only notable issue being the privacy aspect of the barn door for the bathroom. The service provided by the staff was exemplary, displaying a friendly and helpful attitude. Additionally, the breakfast served was outstanding, offering a wide selection of delicious options. Guests can expect a pleasant and enjoyable stay at this hotel.
Stayed 3 nights in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place on long road trip
Teh property seemed very new and so it was in fairly nice condition. Our room had 2 beer cans in the recycle bin, which was not great to come into. Also the kitchen sink faucet was not attached properly and was very wobbly. The pool card reader was broken and you needed to request the door to be opened by the front desk, a minor nuisance. Overall it was a nice place to rest with a dog on a long road trip from Colorado to Oregon. The toilet did not have a lid, so we had to keep our dog from drinking out of it;)
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

Joelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to for my trips to Elko because it’s always easy and the staff is friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Ruben

Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating and nice
Stayed 4 nights in Jun 2023

10/10 Excellent

Aileen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and the breakfast was excellent. You can tell that the staff takes pride in this hotel.
Stayed 1 night in Jun 2023

8/10 Good

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023