House looks nice outside, but inside was dirty & many things were missing, not working, or in poor condition. Weirdly, all bathrooms are through a bedroom. The info sheet inside abt the property has the wrong contact info for house management company so requests to address issues were unanswered for almost a full day & owner was also very slow to respond through messaging on VRBO. The hot tub was dirty when we arrived on Fri, they sent someone to service it on Sat afternoon and then it took until Sun evening to get warm enough to use it. The people who serviced the tub said the owner had lower power than advised for the hot tub so it heated slowly and then once it was at heat it lost heat immediately upon use. When I finally attempted to use it on Mon before departure it was 98 degrees (it had been 102 degrees 30 minutes before). Essentially the hot tub was non-functioning. There were no hot tub towels. The owner said towels would be delivered, but they weren't. The couches upstairs & downstairs were dirty -- food, garbage, makeup under the cushions. My 6 yr old found pen15 (VRBO won't let me write out the word) confetti and asked me what it was. The tv remotes upstairs and all the Guitar Hero stuff downstairs didn't have batteries (batteries were the 1 thing that was delivered during our stay, though none of the guitar hero stuff seemed to work). 1 of the bunk beds in the bunk room was so squeaky that no one could use it because if they did no one else in the room could sleep. The coffee pot had a broken lid, there were no measuring cups, some of the dishes in the drawers were dirty (+ dead spiders!), & while there were labels in cabinets very little seemed to be where it was supposed to be. There was a single dish towel. None of the three fireplaces works. The house mgt. people let us know that the owner knows the fireplaces don't work, though they're listed as an amenity. The gas stove vent fan doesn't work. The listing talks all about Suncadia amenities and offers 2 spa trips if you book 3 nights. We called the spa and a single trip is $115. When asked about redeeming the offer, the owner informed me he would reimburse for $100 total if we sent him a spa receipt. Part of the reason we booked the house was the advertised inclusion of spa. I asked owner to address spa credit, all the things missing, broken, or dirty, but he did not. I spent too much of my vacation trying to resolve issues. Worst rental house experience I've ever had.
