鄰近倫敦艾爾森宮酒店 | 熱門倫敦艾爾森宮住宿限時優惠每晚可低至 HK$358

「Nice gentleman greeted us and explained house rules. Took a little time to meet on arrival but no issues.」

「good」

「DISGUSTING! This review is not exaggerated in the slightest. Im amazed at the condition.of this place and the list of faults seems endless. Sooo.. kitchen is a disgrace. Dirty, very tired, mismatched, no tea bags, no sugar. 1 fork! It was filthy. No problem. I'll clean them. No washing up liquid. Bathroom. Shower head broken. Shower enclosure fitted terribly, doors don't close properly not even a jolder for the broken shower head. Tiles badly repaired with grout just spread over the wall,...

「I never received any check in information, I arrived at the property at 3:30pm and I couldn’t get into the building. I tried calling the phone number that was previously provided and I couldn’t get through. The manager turned up outside after I had been standing there on crutches for 30mins. I informed the manager that I hadn’t received any check information, he then let me into the building where he contacted someone regarding check in information. I was given a key box/room card/but no code...

「The room is horrible they didn’t fix the ceiling and full of the smell of weed and there is hole on the wall the sofa is dirty and stained . I would like to ask for the refund . 」

「Unable to check in and spent hours infront of property. Sent ID's to complete check in procedure only to be told no rooms available. Also address is not correct and you will be taken to an office and not an apartment. BE CAREFUL 」

「No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous! The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice...

「clean room nothing special」

「Yea chose the biggest room for my family staying. But the photos in the web is so different from real! So dirty and bad. Well..at least the toilet is acceptable. Long staircase and no way to lift up to the room at all! 」

「Rusty microwave, plastic chairs and mattress well used with dip in the middle 」