Thank you for letting us know. We are glad that you were able to stay with us.

Thank you for your review! We are happy to hear that you enjoyed your stay!

Thank you for taking the time to leave a review. The "manager" that you spoke to, both times, was actually me. I am the owner of this motel. On this day, our employee had to leave at 3:00 and the next shift was unable to be there until 4:00. We did have a one hour gap where the office was not available in person. However, the phones were forwarded to me and I was able to check guests in remotely. You called me at 3:20 that day. When you stopped yelling long enough for me to speak, I did explain this to you. I offered to help you check in remotely. We do this with dozens of guests every week with no problem. Instead of allowing me to help you, you continued to yell at me and insult everything from the motel to the staff. When the young man working our evening shift arrived, you came back in to the office and yelled at him for quite some time. We have security cameras in the office and it was sad to see how he was treated. You obviously agree with this, because you later came back and brought him donuts as an apology. Without realizing that you had already spoken to the owner, and that I was the one trying to help you with your room, you told the employee to call his manager. Once I was on the phone, you proceeded to begin yelling for a third time, telling me how rude the first person on the phone (me) had been and how this had ruined your trip. It was interesting to see, though, that for someone in such a huge rush, you did not leave the motel for well over an hour. Ultimately, you threw a tantrum, you were rude to all of our staff even when we were doing our best to help you, and you refused to simply listen. You are correct that our sign on the door says 3pm. In fact, we are typically open at 1:00 even though it says check-in is at 3pm. Our entire staff is made up of humans and humans make mistakes. When our employee had to leave at 3:00, before the next shift was there, she simply forgot to hang up the sign showing that we would be back at 4:00. She feels terrible after hearing how many people were yelled at and now seeing this review. I hope that you feel better knowing that your point was made. You were angry, you don't like our motel, and as you told me quite forcefully, you will not be back. Good luck in your future travels. I do hope that you are never inconvenienced by human mistakes again.

Thank you so much for taking the time to leave us a review! Have a wonderful day.

Thank you for your review and your kind words. We are happy to hear that you enjoyed your stay.

Thank you for staying with us! We hope to see you again.

:-) Thank you! We are happy to hear that you enjoyed your stay. Our housekeeping team, the Dust Bunnies, are pretty amazing. Thank you and please come again.

The bank you for taking the time to leave a review! We hope to see you again soon!

Thank you!

Thank you so much for taking the time to leave a review! We are so happy that you enjoyed your stay and hope you come back again!

Thank you so much for taking the time to leave a review! We hope to see you again soon.

Thank you so much for taking the time to leave a review! We hope you are able to come and see us again.

Thank you for your review!

Thank you for taking the time to leave a review. If you have thoughts on what we can improve to earn a 5 star review next time, please let us know! Have a wonderful week!

Thank you!

Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay. Have a wonderful week!

We are sorry to see that you did not enjoy your stay. Please let us know what we can do to improve. Thank you and have a wonderful day.

Thank you so much for your review! We hope you come to see us again.

Thank you for staying with us and for taking the time to leave a review. We look forward to seeing you again soon.

Thank you so much for taking the time to leave us a review! Have a wonderful day.

Thank you so much for your review. We are happy to hear that the fly problem was fixed! Black fly season is not our favorite. Have a great day!

Thank you for your review!

Thank you so much! We are happy to hear that you enjoyed your stay. Please come again soon!

Thank you for your review!

Thank you so much for taking the time to leave a review. We hope to see you again sometime soon!

Thank you!

Michael, I am so sorry to hear that your stay was not entirely enjoyable. It looks like you were in our ADA room, which happens to be the only room that does not have a typical desk or table. Again, I am sorry for that. We hope that you come to stay with us again in the future! We will make sure to have you stay in a different room with better accommodations for your needs.

I am so happy to hear that you enjoyed your stay in Emmett! Tom's Cabin is one of the best breakfast diners in the area! We hope to see you again soon.

Thank you so much! I am so happy to hear that you enjoyed your stay.

We are sorry to see that you did not enjoy your stay to the fullest. Please let us know what we can improve so that we can make your stay better next time. Thank you.

I am so sorry to hear about your experience! I have sent our maintenance man to look into the toilet that you reported as broken. I am sorry that the bathroom was not big enough, but it does have a full bathtub and shower. When you stay with us again, I recommend the two bedroom suite that was just fully renovated. You will have a large bathroom, living room, and even a full kitchen! I do hope that you are able to stay with us again in the future.

Thank you!

Thank you!

Thank You!

Thank you!

Thank you!

Thank you!

Thank you!

Thank you so much for taking the time to leave us a review! I am so happy to hear that you enjoyed your experience at our motel. We would love to see you again on your next trip!

Thank You!

Thank you for your kind words! We are so happy that you continue to visit us and we appreciate your business. Thank you for taking the time to leave a review!

Thank you for your feedback. We are happy to hear that you enjoyed your visit. Please come and see us again on your next trip to Emmett, Idaho!

Unfortunately, this is incorrect. This room was booked with a "hotel collect" rate. We did give you the benefit of the doubt when you arrived late at night and refused to pay. We agreed to call Hotels.com and Expedia (the partnership that owns Hotels.com) to confirm payment the next morning. I am the owner of this hotel and I personally called and spoke with Hotels.com. It was confirmed that you had not paid. You also used the chat box on the Hotels.com page and eventually came back to us, agreeing to pay. I understand your frustration with the situation and not realizing that this was not prepaid, but giving us a 2 out of 10 when we went above and beyond, allowing you to stay the first night of your trip without payment confirmation, is unacceptable. Your card also declined when we attempted to place a 40 hold for the damage deposit. In the future, please find a different place to stay for your trips to Emmett. Our staff works hard, tries to help everyone, and does not deserve to be treated with the disrespect that you showed them.