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Reviews of Motel 6 Enfield, CT - Hartford

2 out of 5
Motel 6 Enfield, CT - Hartford
11 Hazard Ave, Enfield, CT

Reviews

5.8
Rating 10 - Excellent. 146 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 173 out of 1000 reviews" "
Rating 2 - Terrible. 228 out of 1000 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

TomasSil3nce

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was a rock.
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some advertised amenities were not there upon arrival. Paper thin walls with neighbors blasting music and yelling for hours. Room smelled horrible, not even sure what the smell was but it was horrid. Staff early morning started doing construction on the room next to me, woke to drill and saw noises and my room filled up with heavy sawdust smell. Could hardly breath
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Michael, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Unexpectedly large double room for a Motel 6. Clean and quiet.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Jo, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

4/10 Poor

Devante

Stayed 1 night in Mar 2024
Response from Nancy Y. on 18 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Basic accomodation: clean and functional. No frills. Items you might expect such as tissues and shampoo not provided. Convenient location just off I-91, but some traffic noise. No elevator to second floor rooms. Lots of plugs. Slept soundly.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Thomas, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean it is a motel 6 but I have been to some really nice motel 6’ but this definitely is NOT ONE!!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Jeremy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Esteban

Liked: Cleanliness
Disliked: Property conditions & facilities
Is ok the areas but need a few thing to be done
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Esteban, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

2/10 Terrible

Ivan

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Ivan, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi MelanieWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Cable connection sucked!! Kept turning off,had to keep playing with plug for it to work.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

francine

Disliked: Cleanliness, staff & service, property conditions & facilities
Decent room, but unclean and noisy
Stayed in a king deluxe room the refrigerator barely worked. The freezer was completely overrun with frost. The shower knob did not work. They obviously do not sweep under the bed, and this hotel is typically very noisy with lots of people smoking, and making noise all hours of the night.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Kerrie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was rude. Instead of calling they just randomly knocked on my door and threatened to call the police at checkout. The room was nice but bedsheets were stained i asked for new ones and they said the laundry was closed. Overall decent place just didn't like the disrespect and disregard. Be more respectful to the guests
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Luis

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 15 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was A OK!
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 13 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was clean .
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Craig,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

6/10 Okay

sherrie

Travelled with pets
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room had vomit or something on the toilet and on the floor by the toilet. Not a little, quite a big area and it had been there awhile. The door handles to the room are loose and difficult to use because the deadbolt keeps falling down. Otherwise the linens and towels were clean. Very noisy heater and road outside. Park in the front because it doesn't feel safe in back lot.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi SherrieAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Luis Miguel

Liked: Amenities

4/10 Poor

Veronica

There were burn marks on everything and the blankets had tons of holes from being burned. People also had tried to come into the room so many times, and once I unlocked the door, people were just walking right in. They didn’t wait till I was checked out. Not sure if I would stay again
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Veronica,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Jose

Stayed 5 nights in Oct 2023

4/10 Poor

R Randall

Disliked: Property conditions & facilities

4/10 Poor

Omayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet leaked and the heater was on the fritz. TV wasn't working and when calling the room phone didn't work. No one would come to the room nor offer to move us.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Omayra,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
Descent price-however very unclean and not updated!!! Toilet didn’t flush and when asked for a plunger we had to go get it from the staff-they didn’t offer to fix it. 1 inch gap mounded the door to the outside…. It was below freezing!!! Door on the bathroom was half gone!! Would not stay again… positive, it was quiet!
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi StacyAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
Good location!
It was a great location. The room was kinda small and it smelled like cigarettes and it was a non smoking room.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Jacqueline,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Jessie

Stayed 1 night in Nov 2023

2/10 Terrible

Dorothy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The only thing good was price.
Smelly, run down and dirty. I got no sleep because it was so gross. You get what you pay for I guess.
White door?
A little friend!
WTH
Blood?
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Dorothy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. Was very quiet and very private know one bothered me and anything I needed my needs were met to every expectations. It was a little outdated but for the price you can't beat it.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Ashley, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Joy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic. Towels very thin. Next door customers very noisy.
Response from Brand Experience Team on 13 Nov 2023
Hi Joy,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

10/10 Excellent

Adam

Stayed 3 nights in Oct 2023

4/10 Poor

Ismail

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had only half of the amenities it stated it had. No microwave, no fridge, water didn’t work for the first 2 hours, and HORRIBLE customer service. The office attendant was super rude and dismissive.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

BEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALWAYS NICE WHEN I STAY HERE
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Luis Miguel

Travelled with group
Liked: Cleanliness, staff & service
For the price it was nice
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Russell

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend unless nothing else
It was a very old motel. Outlets were unusable. Blankets had cigarette burn holes. Everything felt outdated.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Thomas

Travelled with family
The hotel was ok, but the hotel staff were awesome for
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Thomas,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, amenities

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Herve

Stayed 2 nights in Oct 2023

2/10 Terrible

Robert Trent

Stayed 1 night in Oct 2023

4/10 Poor

Katy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The part i did not like is that the bed was to small when i booked a king bed and i a twin and there was no microwave or a fridge and i said when i booked the room there was not very satisfied
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Katy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023

6/10 Okay

Maryna

Disliked: Cleanliness, room comfort
Room smelled tobacco
We stayed in non-smoking room, but the smell of tobacco and cigarets was very strong first night. Maybe it was coming from the neighbour room, I am not sure, but I didn't like it. Otherwise, nice location for my trip. No-frills. No breakfast, but plenty of options to get one around.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Maryna,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Edward Drysgula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Marvis

Disliked: Staff & service
They kept saying my card declined even tho the money is there.. i checked in across the street just fine
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Marvis,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Zuleika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is super small, the sheets had cigarettes holes, I went to celebrate a birthday in a Saturday within 10 minutes no music just sang happy birthday to my daughter people were complaining I felt like I was inside a box
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Zuleika,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Michael

Stayed 6 nights in Oct 2023