Engelskirchen Hotel with Pool

"-The room was beautiful and the hotel was close to the city so was able to walk to the places we wanted to go! -Some of the staff were kind and helpful, well others were unkind and rude due to my partner & I not being able to speak or understand German, so we’re spoken to in an unkind manner. - While my partner and I were eating breakfast in the hotel restaurant, we saw a live mouse moving around the dining area where guests were eating. This made the environment feel extremely unhygienic and uncomfortable, especially in a place where food is being served. We informed a member of staff, who acknowledged that they are aware there are mice in the breakfast area. The only action mentioned was that mouse traps have been placed, and they were unsure where the mice are coming from. This was very concerning and significantly affected our experience. We would expect much higher hygiene standards in a hotel of this level and hope this issue is addressed urgently."

"The room had bugs, so the occupant (our son) requested a different room. They did comply, but then accused him of damaging the TV. It was not true anyhow, and it then turned out that they accused him before even talking to any others (cleaning and maintenance personnel) who had access to the room. Overall, the facility was dirty and shabby - both rooms, elevator, etc. Overall impression was borderline disastrous, and anyhow the standard of a 4-star hotel was definitely not met. Beware the room damage scam/trap - we recommend taking a pic of your room to document the condition and avoid unfounded accusations!"

"Absolutely perfect location for karneval. Close to everything you need to have a good time. Great restaurants and bars nearby, transit is 30 seconds outside the hotel, can't ask for a better spot. And the rooms are HUGE for Europe. Our one issue was the room was extremely dusty and the pillows were basically non existent, but small price to pay for the location. "

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "

"Lovely warm pool, kind and helpful staff.nice and clean room 💓"