The property needs a major upkeep and remodel of all its facilities and rooms. Very poor maintenance and cleaning. Pedro father and son were outstanding.
Nelson
於 2024 年 5 月住了 2 晚
8/10 不錯
alejandro mendez
伴侶同遊
2024年5月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel and experience nestled in the mountain. Has a trail for hiking with views of the valley.
Restaurant hours are too short unfortunately, closing at 3pm
alejandro mendez
於 2024 年 5 月住了 2 晚
10/10 優異
Emma
2024年5月9日
讚好:整潔度、職員與服務和住宿狀況
Emma
於 2024 年 5 月住了 2 晚
4/10 欠佳
Luis
多人同遊
2024年5月6日
Les falta mucho personal
Luis
於 2024 年 5 月住了 3 晚
2/10 很差
Juan
家人同遊
2024年4月9日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay.
The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty.
The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list.
We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead.
Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means.
Juan
於 2024 年 4 月住了 2 晚
2/10 很差
juan
2024年4月8日
讚好:整潔度
不滿:住宿狀況
juan
於 2024 年 4 月住了 2 晚
8/10 不錯
Cynthia
2024年3月17日
Cynthia
於 2024 年 3 月住了 1 晚
10/10 優異
Anderson
2024年2月20日
讚好:整潔度
Anderson
於 2024 年 2 月住了 1 晚
8/10 不錯
Alejandro
伴侶同遊
2023年12月30日
讚好:整潔度、設施服務和住宿狀況
Unique stay in Valle de Guadalupe, but service could improve