Chatillon-sur-Chalaronne Espace Bel Air Hotels

"Anyone going to Lyon should stay here. Beautiful area with a gorgeous park and zoo across the road, Beautiful restaurants around the hotel and inside it. Amazing staff, big room with beautiful park views. Really loved this hotel! And the price is excellent for what you get."

"The staff made no effort in trying to help and they were very rude"

"The room may not be big but it is so well designed that it is very comfortable. The bed is very comfortable, the shower is very nice. I highly recommend splurging for a balcony. It is close to everything and the staff is very nice. "

"Despite listing that the property had AC they in fact did not. This resulted in us having to keep the windows open to the street noise outside"

"Hôtel bien situé avec un accès facile en train à l'aéroport et à d'autres destinations en Europe."

"Wonderful staff, very helpful and especially patient with other guests who didn’t know how to behave. Nice upgraded room with view of the river. Only problem was the elevator broke but the helped move our luggage down two flights of stairs. This is a great location if you are visiting old town. Everything is within walking distance. I wish they had access cards instead of old fashioned keys, I’m not sure what the charm of metal keys is. Also, the doors to the rooms tend to slam shut with great force so we were woken early by several not so considerate guests…. Overall a great pick, staff made it very easy."

"Great location. Central to everything."

"Friendly staff. Hotel itself is abit run down and there was a smell in the room itself. No windows to open in room to air things out. Otherwise, it was a clean and comfortable room and enjoyed the stay."

"It’s the first time I’ve not enjoyed the breakfast, which was disappointing. More concerning, however, was the service. Some staff came across as rude. while I understand not everyone may be comfortable speaking English, and probably it was a busy morning as well. But it’s not acceptable to speak about guests in another language, murmur behind them, or stare with visible frustration. Is this really the level of hospitality that this Marriott in Lyon aims to offer its guests? Was excited about the day to begin but this just happen to me at the restaurant. The day is just ruin. "