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Reviews of Holiday Inn Express Hotel & Suites Eugene Downtown-University, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Eugene Downtown-University, an IHG Hotel
2117 Franklin Blvd, Eugene, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 49 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and had a indoor pool.
Stayed 1 night in May 2024

10/10 Excellent

DUNCAN

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Dan, Lemont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Apr 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Oregon University. Close to the highway but not loud.
Stayed 2 nights in Apr 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Close to UO, gym is terrible
Stayed 2 nights in Mar 2024

10/10 Excellent

Candy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Eugene Holiday Inn and Suites was a nice place to stay. The staff was very friendly and welcoming. The hotel is clean and well appointed. I’ll definitely stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Travelled with family
Very clean and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Deven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 1 night in Mar 2024

8/10 Good

Amber

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a very nice size. Love the breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for walking to the downtown area and the room amenities excellent such as plates, utensils, and cups
Stayed 3 nights in Mar 2024

10/10 Excellent

Nancy, san jose

Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the University of Oregon and good dining options. Conveniently close to the freeway, but far enough away so there’s no freeway noise.
Stayed 1 night in Mar 2024

10/10 Excellent

Brent, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was great. Good bed, good pillows, clean bathroom. Staff was friendly. Nice breakfast in the morning. We were on the side of the Dutch Bros coffee and were awoken to their delivery which was to a shed right outside our window. Loud and annoying. Had that not happened, would have no complaints.
Stayed 1 night in Mar 2024

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in a few minutes early, but the staff was so nice and helped me
Stayed 1 night in Mar 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to coffee, food and event venue
Stayed 1 night in Mar 2024

4/10 Poor

Mira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear conversations, door slams, everything between rooms. In our case, they had people coming and going all through the night so we did not sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Melvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet hotel, staff very friendly and helpful. I would recommend this hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremiah, Tillamook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn is always clean
Stayed 1 night in Feb 2024

10/10 Excellent

nathan, Gold Beach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms and huge breakfast
Stayed 1 night in Feb 2024

6/10 Okay

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were very polite, friendly and helpful! The check in process was surprisingly efficient and fast. This is my second stay here in the past year. However, I have found the noise was my main disturbing factor this time. My suite was overlooking the student residense parkade and the main noise was from the water sewage metal grill or cover the cars were riding over. Also the sound proofing was horrible. Someone from late check in was stomping hard while walking in there suite upstairs at 2 am. Also, as they were taking shower I could hear everything. In general, the windows are of poor sound proof quality. Therefore my night was destroyed. I will definetely consider it for my stay next time.
Stayed 1 night in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to UofO.
Stayed 1 night in Feb 2024

10/10 Excellent

Bo

Liked: Staff & service, amenities, property conditions & facilities
Very close to Matthew Knight Arena!
Stayed 1 night in Feb 2024

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for checking out Eugene & U of O. Delicious breakfast options & loved the Grab & Go. Beds were very comfortable, parking was easy & staff was friendly & helpful.
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Made a one-night stop heading home. Good reviews lead me to stay here. Service, my room, and breakfast exceeded my expectations! I highly recommend this wonderful hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

troy

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Comfortable beds Hot tub. Easy parking.. Fulfilling continental breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness
😎👍
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Devona

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience. The free breakfast was better than I thought it would be and the room was clean and comfortable.

10/10 Excellent

Tracy, Bonney lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, plenty of space, bed and pillows were comfy! Front desk staff was very nice!!
Stayed 1 night in Dec 2023

6/10 Okay

Tuba

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t clean. Bed were not done properly.
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy, Saratoga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Fermin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clear property, safe, easy parking, good free breakfast, friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Subba

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shome, Riyadh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 2 nights in Dec 2023

6/10 Okay

Leah

Stayed 1 night in Dec 2023

6/10 Okay

Russ

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Nice place, however room was missing items. Had to go to the front desk to obtain items needed. Very noisy from outside traffic into the parking garage next door and if raining down spouts very noisy. Make sure you take them up on their free ear plugs just in case you need them. Wished they had transportation to the airport.
Stayed 1 night in Dec 2023

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, property conditions & facilities
some reception employees not very helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Nov 2023

10/10 Excellent

Darrin Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect, location is close to the Stadium and the staff was friendly
Stayed 2 nights in Nov 2023