Mexico City Ex-Convento de Churubusco Hotels

"As always, the staff at the check in desk ate not friendly. My room was not available until 4:30pm!!!"

"The staff was excellent and attentive—the night auditor, in particular, was incredibly helpful. The restaurant staff was great as well. The only downside is the coffee—it’s terrible—and I do think they could have more amenities."

"I am disgusted. I would like a credit. I am not a complainer, but this was very disappointing. First off I couldn’t sleep the ac was so loud and vents were broken so it was blowing right on me. I couldn’t turn it off or down because it was extremely hot if I did. Most disturbing!!!! Was that there was blood stains on the sheets. I didn’t notice until the morning because I arrived so late and tired that I just crawled into be. Again I am not a complainer usually but after a long day that was unacceptable. "

"Clean room and very friendly staff "

"Staff not so kindly, room clean, but look old"

"No clean bathroom"

"Staff were all very friendly and helpful. We loved the room overlooking the pretty garden and it was both comfortable and very clean. The bathroom was very authentic but there was always plenty of hot water. Breakfast was cooked fresh ,with a choice, each morning and there was coffee available each morning to help ourselves to. It is an ideal hotel to explore Coyoacan and easy to travel to surrounding areas. "

"Tiene lo necesario para ser y tener una buena estancia y disfrutar de una buena ubicación "

"I booked this hotel due to all the wonderful reviews. Now I’m struggling to understand why people rate this place 10/10. The neighbourhood is very cute, yes, but the noise is unbearable. We had a room in which we could hear absolutely everything. The telephone from reception, people coming in and out, the cars… we couldn’t even nap after having traveled for hours. I was very surprised given the price as well, especially in CDMX. Yes the building is pretty and so was the room, but not practical whatsoever. And again the noise was too unbearable. The staff was lovely though."