Jacksonville Excell Park Hotels

"Price"

"great location near the mall and the staff was great!"

"The Wydam hotel is old. Frank Fletcher, the franchisee has updated the lobby and rooms. The best treat was the head omelet maker and the breakfast staff. The hot breakfast was a nice treat. The room had no running water due to repairs taking place. The front desk did not tell us. We discovered it after using the bathroom and having no water to wash my hands. We asked for hand sanitizer and the front desk told us we could use the large bottle on the front desk. Just imagine all the guests touching the door knows and elevator buttons with those dirty hands. We were told the water would be back on in a few hours. The next morning we discovered there was no hot water for our showers. The staff was not prepared to address this second issue, telling us the manager would be in at 9. We would have wanted the staff to let us know because we do not want to stay in a potential germ infested hotel. We were given a 25% discount but the stay should have been comped. The hotel should have found us rooms at a nearby hotel. The staff took no responsibility to ensure the rooms were habitable. It seems like this would be a guest safety violation. I would have rated the hotel terrible except I chose poor because the breakfast team worked so hard to improve our experience at the Wydam."

"Biggest downside for us is there is no elevator. For a big family with a lot of luggage this was a negative for us. Also the entire hotel smelled like marijuana. So bad that our luggage and clothes smelled like it at checkout. It made due for one night but wouldn’t stay here again"

"The property was clean, offered onsite store with drinks to stock in room fridge, and all staff members were friendly."

"Someone recommended David's Burgers 🍔 nearby."

"Nicely kept property. Clean and quiet."

"Great location- very clean property and room. "

"All ok"