Kansas City Excelsior Springs Hospital Hotels

"The staff and everything was excellent, but unfortunately, we were not aware that the hot tub was broken until we got there and it was broken for both days and I even tried to do my Expedia Insurance file a claim but it wouldn’t let me do that. Staff could’ve tried to make it right, but unfortunately, since we went through, Expedia wouldn’t help at all and they couldn’t fix anything because it didn’t work, but we loved the shampoo and conditioner and stuff the pillows were soft everything was clean, and the staff was amazing. Although the second day Saturday the water was cold."

"Really nice newly remodeled room just missing a microwave and mini fridge in the room. Other than that, would plan ahead and definitely stay there again."

"We were unable to stay at this hotel because of how unsafe it was for my son to breathe. The cloudy haze of marijuana and cigarette smoke made it difficult to breath and made my sons lungs hurt. We had reserved a two bedroom room and were given a room with only one bed."

"Dated! "

"Clean. Front desk staff member was very unprofessional. While I was"

"Loved the place, only issue was a very uncomfortable mattress. "

"The air conditioning was poor with a indoor pool the humidity stayed in the room made it u comfortable to sleep reported 3 times the maintenance was prompt in addressing the call but the air conditioner still was poor didnt go below 78 stayed on all night they looked at a second time i then asked fir a different room. Went to the second room it wasnt any better I would like some kind of compensation but not sure i will be staying again. If i was able to open the windows which was about the same temp but the windows were bolted shut i was in room 103 and then 113"

"The staff was wonderful, very knowledgeable and helpful. The spa was fantastic, and spending time in the grotto before the massage was so relaxing. I had the best massage I’ve ever had. I will definitely be back!"

"The shade in the room was broken upon arrival. After rolling it up, some additional light was helpful. Not sure when the shower floor was cleaned last, either. The bed was fine, location was fine. Asked for a later checkout and was told NO. See the picture of what the parking lot looked like at 3:50pm. "