Faial Da Terra Hotel with Pool

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Good food, good room, good base to explore the island"

"The staff is amazing. Best staff I’ve ever had at a spa stay. The food is amazing, facilities are great, surrounding area is out of this world."

"The staff is very friendly and accommodating. The breakfast selection is incredible. "

"The location is great The staff is very accomodating to reguest and offer help in a passionate way. I was traveling alone and they helped plan my days by giving me places to visit and food options while there My luggage didn’t arrive for 3 days and they told me where to go for clothing as well as called the airlines for updates. The restaurant had no problems with me desiring to eat in my room instead of the establishment. Will stay there again on return "

"The view was absolutely incredible. The staff — especially the man at the front desk — was extremely attentive, professional, and cheerful. The hotel itself was just amazing. The view from the room at the back was breathtaking. What I liked less was that the mattress was, for me, way too firm — or maybe just old and worn out."

"From the moment you arrive at Furnas Lake Forest Living, you feel a sense of calm. The reception was easy to find and we received a very warm welcome and explanation of the property, then were guided to our house. It was a very personal experience and I appreciated the attentiveness of the staff. The houses are secure, quiet, immaculately clean, and situated in a stunning forested area. There are even koi fish in the moat around the houses. All of the finishings were thoughtful and on brand for the location. We were able to enjoy the a la carte breakfast prior to checking out, and it was both delicious and satisfying. I'm very sad that we were unable to secure a reservation for dinner due to a conflicting reservation, but that just means we are due for a trip back! They are working on a spa and additional houses, which will make an already spectacular experience even better, I'm sure. Obrigada for making us feel right at home during our short stay. Can't wait to visit again (for longer this time)."