Felicity Felicity Branch Library Hotels

"Very well maintained, very clean and excellent location. Lots of shops, restaurants and in walking distance."

"Very nice and friendly, only thing the pool is really cool "

"Rooms were relatively clean but floors could’ve been swept and mopped, sheets had stains on them. Breakfast was very limited to just muffins and coffee. Also we could hardly sleep with how loud it was in our room hearing people being loud in the hallways. Felt like it was a very thin wall in between. Our room didn’t smell bad but the hallways did."

"This was a very disappointing experience, especially for a Hilton property. When my friends and I arrived, we spoke with the valet attendant, Scott, because we were attending a concert and likely would not be staying overnight. We asked if we could pay the 12-hour valet rate instead of the $49 overnight rate. Rather than listening to our explanation, Scott repeatedly interrupted us and told us he would charge us twice. He then told us we could “go park somewhere else and pay a cheaper price.” The interaction felt dismissive and unnecessarily rude. Despite the interaction, we paid the valet fee and continued with our evening. When we returned from the concert around 11 PM, we attempted to shower and discovered that the water in our room was completely freezing cold. We waited and tried again, but the water never warmed up, making it impossible to shower. When we checked out, we informed Wayne at the front desk about the issue. Wayne was professional and kind, and he offered to move us to another room. However, given the earlier negative experience and the inconvenience we had already experienced, we declined and chose to leave. Wayne did explain how we could escalate our concerns. Unfortunately, when we went to retrieve our vehicle from valet, we encountered another unpleasant interaction with Matt, who was also rude when we asked if there was any possibility of adjusting the valet charge since we had not stayed overnight as we originally explained. I WOULD NEVER BOOK AGAIN."

"Staff was friendly, hotel was clean, and the location was convenient. There’s a shuttle outside the hotel that will drop off at various locations."

"This place met our needs. The staff was very friendly, the room was nice. "

"The room was very dirty. The bathroom was anything clean. There was ladybugs all over the ceiling and the air-conditioning was so loud."

"Building was not clean. A lot of bugs noticed in room and throughout building."

"It’s a very old hotel. Room was very clean upon arrival. I stayed for a few days I requested housekeeping but never came. Requested clean towels but never came."