Manila Festival Supermall Hotels

"Excellent room and very friendly staff"

"Excellent customer service, though the room Did not feel like a 5 star hotel, it needs updating. However it was overriden by how friend"

"All is good with me and I have been satisfied "

"Very nice"

"Great"

"Excellent service. Staff are friendly and always helpful. I always stay here when I come to visit the Philippines. ( my 3rd stay in this hotel) "

"The stay was decent and comfortable. The necessities were served well. "

"Room is nice, staff are friendly and bfast is good. Will come back for sure"

"I was informed only few hours before check-in that the room I originally paid for was unavailable and was asked to cancel my reservation. I was then offered another room through a different agent, but unfortunately, the rate was higher than what I had initially paid. Given the urgency of needing a place to stay for my family, I had no choice but to proceed with the new booking. Payment was made via GCash, but I did not receive an official receipt. This situation caused inconvenience, but I truly appreciate that Expedia stepped in and shouldered the additional charge incurred. While I am grateful for their support, I hope the hotel management can improve communication and ensure proper documentation for future guests. "