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Reviews of Western Motel

2 out of 5
Western Motel
111 Bull Run Rd, Fitzgerald, GA

Reviews

6.6
Rating 10 - Excellent. 16 out of 67 reviews" "
Rating 8 - Good. 16 out of 67 reviews" "
Rating 6 - Okay. 17 out of 67 reviews" "
Rating 4 - Poor. 7 out of 67 reviews" "
Rating 2 - Terrible. 11 out of 67 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was stains on the beds the chair . Hair and something else in the bathroom.
Stayed 1 night in Feb 2021

10/10 Excellent

Ollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away
The whole stay was excellent.
Stayed 1 night in Jan 2021

8/10 Good

Dewey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

2/10 Terrible

Valentina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor customer service
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
It's avg nothing bad or great
Overall I do not anything bad or good to say. It was fine for our needs. There are no frills. I would say it should be priced under $85 a night.
Stayed 3 nights in Jun 2020

6/10 Okay

Amanda

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I booked this honestly because it was the best of bad options, the staff spoke very broken english from the start so there was a language barrier. When i booked the room we unloaded i belingings into the room we didnt even stay to check it out because we had an event to go to. Then we came back to get my children aime night wear because my mother wanted to spend time with them before we left the next day. Then me and my wife came got a shower which was all that clean hairs all in the bathroom. The washing material had a brown tint to them. Then while i was i the ahower my wife was getting ready to lay down and found hairs in the bed. She threw away 2 hairs, but immediately found more in each bed under the pillows and throughout the bed. I got out the shower and she sent me pictures so i could inform management. That proved to be not as affective as i like to hope, because they refused to take responsibility, the room wasnt properly dusted, it had spider webs and dust around the lamps and ceiling. I asked the could we get a different room and they so no they didn't have any which i sure was a lie. Then offered to give me a blanket to remedy the situation, but proceeded to give me one thick brown blanket with no sheets to at remake the bed with fresh linen. We notify Expedia of our experience and the situation was still not resolved as management of the hotel lied their involvement in this. Soon after we decided to check out in the middle of the night, cause of the disrespect.
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

nelida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Room was non smoking but stunk of cigarettes smell. Nothing was made for breakfast except cereal with no milk and the water in the breakfast area was in a clear container and you could clearly see mold in the bottom of it
Stayed 2 nights in Feb 2020

4/10 Poor

james

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ot a good choice
the one good thing about the motel was it was clean the staff was not very helpful the motel didny seem to be in the best section of town the heater didnt work right there were holes in the bathroom door i dont consider myself picky but i would not stay there again in the future the breakfast was a joke it didnt have anything but ceral and coffee
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay worth the pay
The motel was clean but continental breakfast needs to be improved; good stay for the price.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

6/10 Okay

Ashley

Stayed 1 night in Nov 2019

4/10 Poor

Nicole

Travelled with group
Disliked: Cleanliness
The place is convenient,but was not clean. It had trash in the garbage from the previous person.
Stayed 1 night in Sep 2019

6/10 Okay

Melissa

Ok stay
The hotel was ok, could be better if updated. Had to switch rooms because first room had left over garments from previous guest on floor and smoke detector battery needed to be replaced but hotel staff accomodated.
Stayed 1 night in Sep 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Jul 2019

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fitzgerald rest!
The hotel was very clean and great staff!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too bad
Good hotel for the location and price
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with pets
No one would check us in. The hotel that we thought was a Best Western turned out to be a private Western dive in the middle of nowhere. While trying to check in we checked out the reviews. Bedbugs, roach nest and customers warning to sleep in your car. We called Expedia to let them know we could not check in and we’re scared of the hotel and the reviews. It was three am and Expedia tried to contact the hotel for over and hour and a half. Then told us that they would have to talk with the hotel before they could give us a refund. Seems like we should check with our attorney to see if sending families into the woods with no phone service to a bug infested unsafe facilities to be left stranded in the wilderness with assumption they were going to a named brand hotel, should constitute a refund or better yet, reimbursement or compensation for the three hour excursion. We trusted Expedia to help us. Like the commercials. Instead they took our money, sent us nowhere and now won’t give us our money back. Sound like we’ll be dealing with our credit card company and never booking with Expedia again.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel was clean, bed was comfortable. Nice stay
Stayed 1 night in Jun 2019

8/10 Good

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good room for the price. Good location, Quiet. Clean bathroom, comfortable bed
Stayed 1 night in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very good/pleasant stay.
Stayed 3 nights in Apr 2019

6/10 Okay

glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was good but what they consider a continental breakfast I consider a joke. Coffee cereal and a very few sweet rolls or mini muffins usually 6or seven total. A little fruit or yogurt would go a long way
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean. Property was well kept. Staff was also very nice.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, comfortable bed, clean room, quiet. Great value for the money.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Nice clean hotel. Decent breakfast.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
We did not realize we could not make alterations to our reservation using Expedia. We will not make that mistake again. We loved the property and the management team.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Very good accommodations for the price. Will stay again.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
If you have to stay there ...
Hotel room smells like it's very old. Overall bad hotel but only option in the area
Stayed 1 night in Nov 2018

2/10 Terrible

Chip, Richmond Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
Truly and honestly, the worst experience I’ve ever had at a hotel. From the rude staff, bodily fluids on the sheets, roaches crawling on the furniture, and no apology after complaining, I would have been more comfortable in my car. Stay away.
Stayed 1 night in Nov 2018

6/10 Okay

Tracie

Liked: Property conditions & facilities
Disliked: Room comfort
The property was ok for a qukck stay. However, there were leftover frozen food in our fridge, it was forty degrees and the heat didnt work which was just as well because the air conditioner smelled like pee.
Stayed 2 nights in Nov 2018

4/10 Poor

Mela

Disliked: Cleanliness, property conditions & facilities
I was charged for 2 nights n they didn’t even have a room for me the first night. Then they gave me a room that apparently was flooded the day before bc the sent was so strong I couldn’t sleep
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good basic lodging for the price. Recently renovated, clean and well lit exterior, good clean rooms.
Stayed 1 night in Oct 2018

6/10 Okay

jeff

Liked: Cleanliness, staff & service
Stay was good. I got what I paid for.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Checking in was difficult. Beds were not double as stated in confirmation. Towels are thin but acceptable.
Stayed 1 night in Jul 2018

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Staff & service
Far from the interstate
Late night drive to Atlanta and had to stop to sleep. Booking at 1:00am you have limited options and this was the best of the 3 choices I had. I had no idea Fitzgerald was 30+ minutes off the interstate but by the time I realized it I had already booked and paid for the room. Late night check in is done through a window and the clerk wasn’t very helpful. Had me fill out an old school slip of paper then handed me a key. Room was clean but very basic. If you just need a bed for the night it’s ok but it won’t be my first, second or third choice.
Stayed 1 night in Jun 2018

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room for the night
The rooms are clean and it's very convenient to my family in town.
Stayed 1 night in May 2018

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
The hotel was clean and the check in process was easy and efficient. Enjoyable stay!

4/10 Poor

Guest

Disliked: Cleanliness, staff & service, room comfort
Not much to choose from in this town
Front desk staff was hard to deal with, couldn't understand him. Pool was green, couldn't see the bottom. Had other friends staying at the motel who asked for a non-smoking room and were given smoking room anyways. Cleaning staff entered room in the morning without knocking.

4/10 Poor

melinda, Santa Rosa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First visit to Georgia.
There were holes in the sheets. They only gave us one tiny bar of soap for shower and sink area. The towels were horrible. They were Small and old. Staff was friendly BUT. Won't be back. no way

2/10 Terrible

james, atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
glad its over
no working wifi, toilet wouldn't flush at first, then once it flushed, took half an hour to refill tank during the night. the breakfast was prepackaged "little debbies" and cereal.