Hannah was super-responsive … but many of the items we inquired about should have been handled prior to our check-in: correct number of beach towels, full set of sheets for pull-out couch, disassembled fire alarm needed to be put back, dishwasher tipped when the bottom rack was pulled out, cupboard had some dirty plates, gutters were over-flowing (we cleaned those over the pool!), broken bottle glass on the driveway where the dog went out, one of the showers didn’t have hot water, fitted sheets were no longer "fitted" and didn't stay in place … loose door-handles noted last fall are still loose. It seems that between utilizing a check-list for amenities and communicating with their cleaning team that most of these should have been caught by them and not us.
The house was clean … I took off one star for maintenance issues; seems that there were too many issues for the beginning of a season. We utilize VRBO frequently and this was one of the worst in terms of maintenance considering the price point. The lengthy list of "rules" was off-putting and gave a false sense that they were more organized in their commitments.
The location of the property is indeed great, but it creates a terrible view off the side porch. Would benefit by putting up a fence a few feet taller. There is a lot of music going on in the surrounding neighborhood but it didn’t bother us; none of the music could be heard from the inside.
Pool was great – we used it throughout the day, every day!
Check-in process was confusing … one note said they would meet us there, another note said they would give us the log-in to the key-pad at exactly 4pm at the time of check-in … communication was not aligned between the emails and text messages. The cleaning person was still there when we checked in at 4pm, which wasn’t a big deal, except that she was rushed and potentially that’s why not everything was done.
Everyone we encountered from the property company & maintenance personnel were super nice.