「Over a dozen stink bugs in the room that my husband caught and took to the office and then put outside. My feet were very dirty after walking barefoot in the room, toilet paper was almost out and no spare, crumbs on the floor. Would not recommend.」
「Wasn't told restaurant and pool was closed. They closed lobby at 5. Clearly cabin upkeep isn't priority, railings are rotting.
The person that checked us in didn't know much about the area.
At 300 a night with no amenities was very sad」
「Everything was good ! Location to Cades Cove was excellent! Room was nice but bathroom was small and needed updating . Outlets on night tables didn’t work . Breakfast was simple but good selections - no hot food . overall it was a good stay for a long weekend.」
「My wife and I were completely dissatisfied with our stay there. There were bugs inside the room, the bathroom smelled like urine, and the shampoo dispenser in the shower was completely empty. What I paid for the room was barely worth half that. We attempted to get a refund of some of the money, but were told that since it was booked through Expedia, a refund was not possible. We were also told that the room would have been less if we hadn't booked through Expedia. We feel ripped off and would...
「Got there and checked it and everything went smooth. Got a key yes a real key and it inside was clean and bed was very comfortable . Same for bathroom. There was a balcony over looking the foothills too. Beautiful area. Will be back!」
「Stayed Sunday night in late September. Hotel was very clean, odor free, and quiet. Staff was friendly, efficient, and helpful. Breakfast was standard fare with both cold and hot selections. Highly recommend and would stay there again if in area.
Outdoor pool was not clean (water was clear, but quite a bit of leaf debris). I suspect they were in process of closing it down being so late in season. We had no plans to swim (and didn't), but viewed it outside our window.
Laundry room was clean...
「The entire place was being remodeled, there were old appliances and furniture sitting everywhere. Parking spaces were blocked with trash bins and pallets. Wasn’t very pleased. Would have liked to know before booking」
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