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Reviews of Hampton Inn Decatur/Forsyth

2.5 out of 5
Hampton Inn Decatur/Forsyth
1429 Hickory Point Drive, Forsyth, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 307 out of 645 reviews" "
Rating 8 - Good. 204 out of 645 reviews" "
Rating 6 - Okay. 67 out of 645 reviews" "
Rating 4 - Poor. 37 out of 645 reviews" "
Rating 2 - Terrible. 30 out of 645 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Corey

It was cool to me
Stayed 3 nights in May 2024

10/10 Excellent

Karin

Stayed 1 night in May 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is very easy to find. The room was quiet and comfortable. Road construction on Highway 51 slowed things down right around the hotel. The staff was friendly. Our room only had one bath towel when we checked in. When I called the front desk she told me their washer had been broken. I had to go down to the desk to get more towels.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your feedback. I appreciate your comments and will share them with the team.

6/10 Okay

Susan

Stayed 1 night in Apr 2024

10/10 Excellent

Breann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeannie on 23 Apr 2024
Thank you so much for your positive review. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jeannie on 16 Feb 2024
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was pleasant. We look forward to seeing you again soon.

6/10 Okay

Brad

Disliked: Property conditions & facilities
I don’t know why but when I been booking thru Expedia lately I’ve been getting handicap rooms. Not happy about this!!!!
Stayed 1 night in Feb 2024
Response from Jeannie on 15 Feb 2024
Thank you for your feedback. Our hotel only has 2 single queen rooms and for some reason other websites have us having more than 2. So we become oversold on single queens and we have to give out different room types that are similar or better than what you booked. Most of the time its either a king size room and if we are out of those then it will be either a handicap single queen or a handicap king. If there is anything else that we can do to make your stay better, please let us know.

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Had to switch rooms had hair in 1 bed and grass in they other bed. The cleanliness of hotel was not good at all. The toilet was not cleaned. I had to wipe it down with clorox wipes. At this point i refuse to tell the front destk attended anything else. I was very disappointed!!
Stayed 2 nights in Feb 2024
Response from Jeannie on 12 Feb 2024
Thank you for your review. I am so sorry that your room was not cleaned how it was supposed to. I would offer you a discount or even points if you were a Hilton Honors member. I will talk with housekeeping to ensure that this does not happen again.

6/10 Okay

Madelyn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jeannie on 29 Jan 2024
Thank you for your feedback. I apologize that your recent stay was not satisfactory. We would love to hear how we could have made it better for you and for any future stays. We hope to see you again soon.

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
My family wanted a little get a way in this cold weather it was a very clean hotel; pool was a little cold, but kids enjoyed it, we were a little disappointed no waffles in the morning, but we survived. Overall a very nice stay. ordered pizza from Pizza Factor it was awesome.
Stayed 1 night in Jan 2024
Response from Jeannie on 24 Jan 2024
Thank you so much for your positive review. We are so happy that you enjoyed your stay with us. I do apologize that we did not have any waffles for you. We do hope that you come back and see us again soon.

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeannie on 24 Jan 2024
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

8/10 Good

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Relatives
Stayed 5 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you so much for taking the time to rate us.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Jeannie on 26 Dec 2023
Thank you so much for your positive review. We are so happy that your stay with us was very pleasant. We look forward to seeing you again.

6/10 Okay

Roger

Stayed 1 night in Dec 2023
Response from Jeannie on 26 Dec 2023
Thank you so much for your review. We are happy to hear you had a good stay with us. We would love to know if there was anything we could do better for your next stay with us. Hope to see you again soon.

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeannie on 20 Dec 2023
Thank you for your positive review. We are so happy to hear that you had a good stay with us. Please let us know how we can make it better for you for future stays.

6/10 Okay

James

Travelled with family
Liked: Staff & service
Nothing out of the ordinary, after Biden's covid crap, pretty much all businesses suck.
Stayed 1 night in Dec 2023
Response from Jeannie on 20 Dec 2023
Thank you for your feedback. We are so sorry to hear that your stay with us was not what you expected. Please let us know how we can make it better for you in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeannie on 20 Dec 2023
Thank you for your positive feedback. We are so happy to hear that you had a pleasant stay with us. We look forward to seeing you again in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Never coming back
Evening staff was nice. Morning staff was rude and on a power trip. I go to Decatur for business often and will never be back here.
Stayed 1 night in Dec 2023
Response from Jeannie on 20 Dec 2023
Thank you so much for your feedback. We are so sorry to hear that your stay with us was less than satisfactory. We would love to hear how we could have made it better.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeannie on 20 Dec 2023
Thank you for your feedback. We are so happy to hear that your stay with us was pleasant. Please let us know if there is anything that we can do to make your next stay with us better. Hope to see you again in the future.

2/10 Terrible

Ronald

Travelled with family and small children
We found bed bugs in the room we stayed for 3 nights and when we took a picture of the bed bugs and showed it to the front desk worker they changed your room and then was told we would get a refund when the refund never came we contacted the hotel then we was told they would only refund us for only one night
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Dec 2023
I do apologize for any miscommunication. However, you changed rooms and stayed an additional two nights. I was happy to adjust off the first night for you. I appreciate your feedback.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a 5 dollar “parking” fee because I booked through Orbitz?? Never have I paid this. But she insisted and wouldn’t refund my charge. Seems like a money grab to me. Also the 50 dollar “incidental” deposit is ridiculous for this property in the condition that it is.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
I'm sorry you were disappointed. I will gladly refund your parking fee. The incidental deposit is standard and refundable.

2/10 Terrible

Rene

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Staff was rascist and rude, did not wanted to cooperate. Requested blankets and pillows. According to them they ran out of pillows and only offered one blanket when I need it 2.Also the manager keep saying to check in the room for blankets when they told me to go downstairs for blankets. When I suggested that she can go and check she told me that she was not housekeeping. Very bad experience.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Thank you for your feedback. I'm not sure who you interacted with, but I do have a lot of cheerful, caring folks working for me. I'm so sorry for your experience and will share your comments with the team.

10/10 Excellent

William

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and lobby/dining area. Front desk accommodated us with the use of the lobby table and chairs to have pizza with our family. They also brought us roll away bed for and extra grandchild to stay with us.
Stayed 3 nights in Nov 2023
Response from General Manager on 29 Nov 2023
I'm so happy that you enjoyed your stay. Thank you for taking the time to submit a survey.

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible breakfast, they added a charge for parking after the fact!! We will NEVER STAY THERE AGAIN!!!
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov 2023
I'm so sorry that you were disappointed with your stay., We do charge a 5 parking fee. I appreciate your feedback and will share your comments with the team.

10/10 Excellent

Saudia

Stayed 1 night in Nov 2023
Response from Jeannie on 24 Nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Front desk was very helpful about the location and stay. Stayed here multiple times.
Stayed 1 night in Nov 2023
Response from Jeannie on 23 Nov 2023
Thank you so much for your positive review. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

6/10 Okay

Verified traveller

Business traveller
I booked two rooms with my hotels.com account. When I arrived they said they only had one room in my name. I showed her my confirmation email and she was no help. When I booked the rooms it asked for the name of an adult staying in the second room. After calling I found out the other room was in this name. Then, we got situated and discovered a pee stain on one bed. An unknown dark yellow stain on the other bed. And a huge stain on the window covering. There was also an unbearable odor in the room. We were able to switch our room and the new room was much better. We had to end up getting a room for another night. This time the room was in a different name. They ended up overcharging for two nights instead of one. I think I will stick to Holiday Inn. A little more pricey but worth it.
Stayed 1 night in Nov 2023
Response from Jeannie on 23 Nov 2023
Thank you for your feedback. I apologize about the mix up with your reservations and I am so happy that we could figure it out for you. I also apologize that your room was not clean upon arrive. Unfortunately, since you booked through a 3rd party, we have no control over that price they gave you. If you added another night through us, we do no price match our rates are set. Thank you for choosing Hampton Inn by Hilton. We hope to see you again.

6/10 Okay

Quanisha

Stayed 1 night in Sep 2023
Response from Jeannie on 19 Nov 2023
Thank you for your feedback. We are sorry to hear that your stay with us was less that satisfactory. We love to hear how we can make things better for you so that if you come again things will be better.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and painless, staff were very friendly. Had a little scare when we got to the room and the bed had loose pillow cases. The housekeeper had just gone to get a new pillow and we happened to get to the room before her. Plenty of shopping in the area, and you definitely shouldn't go hungry. Numerous choices of places to eat.
Stayed 1 night in Nov 2023
Response from Jeannie on 19 Nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
We had a good stay in this hotel, which was clean, comfy, and had a tasty breakfast. The employees we interacted with were all friendly.
Stayed 2 nights in Nov 2023
Response from Jeannie on 16 Nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was pleasant. We do hope we will see you again soon.

4/10 Poor

Michelle Kate

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I did book a reservation for just a night. The ambiance outside of the hotel looks super nice, when we got in, front desk were not approachable. We got in our room, I am just ready to lay down abd saw a stains in my comforter and the we can hear running kids outside till midnight, you can hear heavy footsteps in the second floor too. It was my first time staying in hampton and will never book this place again.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
I'm so sorry for your experience. I was the one who addressed the kids who were being loud above you. I was hoping they had become quieter after I spoke to them.

4/10 Poor

Christina L

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jeannie on 23 Oct 2023
Thank you for your review. I apologize that your stay wasn't as pleasant as it should have been. I would love to hear how we could have made it better for you. I hope to see you again in the future.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soapbox review
Bar soap in shower had long black hair on it. Other than that things were good.
Stayed 1 night in Oct 2023
Response from Jeannie on 9 Oct 2023
Thank you for your feedback. We are so sorry that that was left in your shower when you arrived. I will pass this along to my housekeeping staff to ensure that this doesn't happen again in the future. I am happy to hear that the rest of your stay was pleasant. We do hope to see you again in the future.

2/10 Terrible

Pete

Business traveller
Disliked: Staff & service
No room upon arrival. Still not credited. Could it be worse?
Stayed 1 night in Sep 2023
Response from Jeannie on 2 Oct 2023
We apologize that we did not have a room for you upon arrival. We did waive all the fees, so we did not charge you. You will have to get ahold of Expedia about getting a refund from them.

4/10 Poor

Bob

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeannie on 2 Oct 2023
Thank you for your review. I apologize your stay wasn't more pleasant. Any feedback about your stay is appreciated. We hope to see you again in the future.

8/10 Good

Duane

Travelled with family
Liked: Amenities
Pro: Room was clean and comfortable. Breakfast was good. Con: Hallway carpet was dirty and took away from appearance of property. American Flag flying in front of building was a good thing but as a veteran, I was disappointed to see that the flag was faded and tattered.
Stayed 1 night in Sep 2023
Response from Jeannie on 2 Oct 2023
Thank you for your positive feedback. I am happy to hear that your stay was good. Yes, we are due for an upgrade soon so that we can be fully up to standards. We do also have a flag ordered. We hope to see you again soon.

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
Not a 3 star hotel, more like a 2 star Time for renovation
Stayed 1 night in Sep 2023
Response from Jeannie on 2 Oct 2023
Thank you for your feedback. I am so sorry your stay wasn't pleasant. We are due for an upgrade its just a matter of when they will start. We hope we will see you again in the future after all is done.

10/10 Excellent

Chakka

Stayed 1 night in Sep 2023
Response from Jeannie on 2 Oct 2023
Thank you so much for your positive review. We are so happy that your stay with us was enjoyable. We hope to see you again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from General Manager on 20 Oct 2023
I'm so happy that you enjoyed your stay. Thank you!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jeannie on 25 Sept 2023
Thank you so much for your positive feedback. We are so happy to hear you had such a pleasant stay with us. We look forward to seeing you again soon.

10/10 Excellent

Dion

Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Thank you for taking the time to rate us.

10/10 Excellent

CARRI

Stayed 1 night in Sep 2023
Response from Jeannie on 13 Sept 2023
Thank you so much for your positive review. We are so happy to hear that your stay was us was great. We look forward to seeing you again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jeannie on 13 Sept 2023
Thank you so much for your feedback. We are so happy to hear that your stay with us was very pleasant. We hope to see you again soon.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jeannie on 7 Sept 2023
Thank you for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

4/10 Poor

david

Travelled with family
I was billed almost 200 for 1 nite
Stayed 1 night in Sep 2023
Response from Jeannie on 5 Sept 2023
Thank you for your feedback. I apologize that your bill wasn't what you expected. Our rates were high because of Farm Progress.

8/10 Good

Willard

Stayed 2 nights in Aug 2023
Response from General Manager on 21 Sept 2023
Thank you for taking the time to rate us.

8/10 Good

Frances

Liked: Amenities
The hotel is showing its age, but the staff was great.
Stayed 2 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you for taking the time to rate us.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Thank you for taking the time to rate us.

2/10 Terrible

LaTreece

Disliked: Cleanliness, property conditions & facilities
Response from Jeannie on 23 Aug 2023
Thank you for your feedback. We are so sorry to hear that your stay with us wasn't up to standards. Please let us know what we could do better for next time. We hope to see you again soon,

8/10 Good

ABE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet for a weekend. But still pretty filled up. Convenient to food and shopping. Very clean and stocked
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for taking the time to rate us.